Assessing disharmony and disaffection in intimate relationships: Revision of the Marital Satisfaction Inventory factor scales.

Previous research has identified 2 broad components of distress in intimate relationships: overt conflict, or disharmony, and emotional distance, or disaffection. Using confirmatory factor analysis, the authors derived 2 broadband scales of disharmony and disaffection from the Marital Satisfaction Inventory-Revised (D. K. Snyder, 1997), building upon previous measures of these constructs (D. K. Snyder & Regts, 1982) derived from the original instrument. The new scales demonstrated high internal consistency and test-retest reliability, as well as discriminative validity and convergent validity with independent criteria of relationship functioning. Distinct distributions of these scales in community and clinical samples suggested their complementary role in research on intimate relationships and assessment of couples in treatment. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

当前物流条件下发展我国电子商务的策略

在讨论当前电子商务发展形式下的物流状况的基础上，提出了在现有物流条件下企业发展电子商务应采用的顾客满意策略、整合策略和循序渐进策略，以促进我国电子商务的健康发展。     

The Satisfaction With Therapy and Therapist Scale--Revised (STTS-R) for group psychotherapy: Psychometric properties and confirmatory factor analysis.

Patients' level of satisfaction with their therapeutic experience is a concept that is important for understanding treatment efficacy; however, patient satisfaction has received little empirical attention. The Satisfaction With Therapy and Therapist Scale (STTS) developed for group psychotherapy by T. P. S. Oei and G. J. Shuttlewood (1999) was designed to assess patients' level of satisfaction with their therapeutic endeavor. This article aims to strengthen the STTS's psychometric properties by using confirmatory factor analysis (CFA) with a large sample of patients with mood and anxiety disorders. Outpatients (N = 344) took part in the study. Exploratory factor analysis indicated 2 conceptually coherent factors that accounted for 66.9% of the variance. The 2 factors, which were similar to those found in Oei and Shuttlewood (1999), namely, Satisfaction With Therapy and Satisfaction With Therapist, were replicated. CFA revealed a 2-factor solution to be the best-fitting model. Overall, this article demonstrated that the STTS-R has sound psychometric properties and would serve as a useful instrument in assessing a patient's level of satisfaction with both group therapy and therapist in research as well as in clinical settings. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Residential Perceptions and Housing Mobility in Scotland: An Analysis of the Longitudinal Scottish House Condition Survey 1991-96

This paper seeks to develop the evidence base for urban, neighbourhood and housing policies, that aim to increase neighbourhood satisfaction and reduce residential instability. Using the longitudinal Scottish House Condition Survey 1991-96, the paper examines whether residential perceptions are generally significant predictors of individual house moving intentions and behaviours, taking into account factors related to life cycle stage, employment, tenure and type of neighbourhood. The effect of specific residential perceptions on overall satisfaction with the home and neighbourhood is traced through moving intentions to actual moves over the 1991-96 period. Using a sample of matching respondents surveyed twice in 1991 and 1996, the paper also examines whether changed residential perceptions affect moving intentions. There is evidence that deteriorating neighbourhood perceptions increase the likelihood that an individual would consider a house move, while greater satisfaction with the home is associated with reduced moving intentions.     

Is social capital effective for online learning?

The popularity of online social networking has heightened academic interest in social capital. However, few studies have investigated the role of social capital in online learning. Using exploratory and confirmatory factor analyses of data from online MIS classes, we find that online learning facilitates social capital formation mostly in terms of the dimensions of community, trust, collective action and cooperation, communication, and sociability and inclusion, depending on the media-based human interaction forms of online learning employed. Structural equation modeling confirms a causal effect of social capital on student satisfaction. Social capital is also found to positively affect learning outcomes as measured by students’ group project scores but not class scores. The study's contribution to the literature and practice are discussed.     

基于CRM的企业销售管理信息系统

开发基于CRM的销售管理信息系统有利于企业降低销售成本、提高客户满意度。研究了基于CRM的销售管理信息系统的特征与信息流程,并结合某计算机系统集成有限公司销售管理信息系统的开发,给出了应用实例。     

The computer as a Trojan Horse

Abstract This paper reports on a study of boys in an Australian secondary school who were under achieving in school mathematics. The subjects were asked to develop computing software to teach fellow students about aspects of Ancient Egyptian mathematics. The paper reports four example case studies of the experience of the subjects during the course of the intervention. The paper examines the use of computing software development as a vehicle for the incidental learning of mathematical technique and for changes in attitude towards mathematics. Four different mathematical activities are reported in the case studies with a screen-dump of the subjects work included as an illustrative example.     

影响大学生体育锻炼满意感因素研究

本研究采用问卷调查、多因素分析法,目的在于揭示影响学生体育练习积极性的主要因素。调查显示,影响学生体育练习满意感的主要因素包括身体健康效应、心理健康效应、运动技术效应、教学要素效应与社会比较效应五个方面。     

读者满意度及其提高策略探析

提高读者满意度是高校图书馆服务工作的关键所在。本文在总结图书馆读者满意度内涵的基础上,分析了文献资源的丰富程度和可获取性,信息系统界面友好程度及响应速度,馆员的服务态度、能力和水平等因素对图书馆读者满意度的影响,并就如何提高探讨了若干对策。     

售后服务中的几个要素

在市场经济中,任何一种产品、任何一个取得成功的企业,都各有自己的致胜之道。在当今竞争日益激烈的制冷行业,售后服务是激烈的市场竞争中品牌立足于强手之林的基础。要想做好售后服务工作,关键和根本目的就是要满足市场的需求,让客户满意。