| 客户（读者）关系管理在医学图书馆的实施 |
| |
| 引用本文： | 叶立平,凌柏.客户（读者）关系管理在医学图书馆的实施[J].中华医学图书情报杂志,2004,14(6):18-20. |
| |
| 作者姓名： | 叶立平 凌柏 |
| |
| 作者单位： | 北京大学临床肿瘤学院、北京市肿瘤防治研究所,北京,100034 |
| |
| 摘 要： | 详细论述了医学图书馆实施客户关系管理的必要性,实施的内容和在实施中对医学图书馆员信息素养的要求.
|
| 关 键 词： | 医学图书馆 客户关系管理 图书馆管理 |
| 文章编号： | 1671-3982(2004)06-0018-03 |
| 修稿时间： | 2004年5月8日 |
Implement of Customer Relationship Management in Medical libraries |
| |
| YE Li-ping,LING Qi-bo.Implement of Customer Relationship Management in Medical libraries[J].Chinese Journal of Medical Library and Information Science,2004,14(6):18-20. |
| |
| Authors: | YE Li-ping LING Qi-bo |
| |
| Affiliation: | Peking University School of Clinical Oncology, |
| |
| Abstract: | Discussed in this paper are the necessity, contents of customer relationship management (CRM) implemented in medical libraries as well as its requirement for the information literacy of medical librarians. |
| |
| Keywords: | Medical libraries Customer relationship management: Library management |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
| 点击此处可从《中华医学图书情报杂志》浏览原始摘要信息 |
|
点击此处可从《中华医学图书情报杂志》下载全文 |
