医学人文精神对创建优质护理服务的启示与实践

目的创建优质护理服务，改善医患、护患关系。方法通过创建优质护理服务的具体措施，向患者提供人文关怀服务。结果护理质量和患者满意度比上一年均有显著提高。结论创建优质护理服务，既教育和激励了护理人员文明行护、敬业爱岗、换位思考、精益求精的服务理念，又满足了患者正当的需求，减少了医疗纠纷和医患、护患矛盾，充分显示了医学人文精神的重要性。

Nursing Risk Management and Effect Analysis on its Clinical Application

Objective Discuss the effect of applying nursing risk management to obstetrical nursing service. Method Equally divide the selected 100 pregnant women into control group and treatment group. Take regular symptomatic care on both groups and further take nursing risk management on treatment group. Compare patients＇ nursing satisfaction, complaint rate and nursing quality score between the two groups. Result The complaint rate of treatment group was only 2%, significantly lower than the control group（P〈0.05）. The nursing quality score of treatment group was 98.12±16.45, significantly higher than the control group（P〈0.05）. The patients＇ nursing satisfaction of treatment group was 94%, higher than the control group with statistical difference（P〈0.05）. Conclusion The application of nursing risk management to obstetrical nursing service has achieved good effect, which could decrease nurse-patient disputes and improve nursing satisfaction as well as obstetric service quality.