Leader-member exchange and organizational citizenship behaviors: Contextual effects of leader power distance and group task interdependence

In this paper we explore the context of the relationship between leader-member exchange and organizational citizenship behaviors (OCB). We maintain that workgroup leader's power distance and the extent of task interdependence in the group exert cross-level effects on the LMX-OCB relationship. We assert that leader power distance attenuates the relationship between LMX and OCB, and this effect is stronger in workgroups with high degree of task interdependence. Results of hierarchical linear modeling analysis of data gathered from 245 employees nested in 54 workgroups supported our hypotheses. LMX-OCB relationship was weaker in workgroups led by high power distance leaders. Further, the three-way cross-level interaction between LMX, leader power distance and group task interdependence demonstrated that the tendency for LMX to have a stronger positive effect on OCB when leader power distance was low rather than high was more pronounced in high task interdependence teams.     

Leader-member exchange as a linking pin in the idiosyncratic deals - Performance relationship in workgroups

In the current investigation, idiosyncratic deals (i-deals; individualized work arrangements) are modeled as differentiated resources that shape leader-member exchange (LMX) relationships in workgroups. We integrate literature on leader-member exchange (LMX) with research on i-deals to argue that employee evaluations of i-deals received from the grantor –typically the leader- enhance employee perceptions of LMX, which in turn become instrumental in generating positive performance outcomes. Furthermore, because workgroup characteristics have potential implications on the relationship between a deal grantor and the deal recipient, drawing upon social identity theory of leadership, we reason that the i-deals-LMX relationship is affected by the overall value congruence among the group members. Cross-level moderated mediation analyses on multi source data obtained from 289 employees nested in 60 workgroups showed that the mediational role of LMX in the i-deals to performance outcomes relationship was weaker in high value congruence groups.     

South African Indian migration in the twenty-first century: towards a theory of ‘triple identity’

This paper is inspired by three issues, namely ongoing research on South Africans of Indian origin, the anecdotal evidence that accumulates through ongoing discussions on a casual level with such people and the increasing interest among researchers about how globalization and transnational movements are impacting upon identity formation among minorities who are seeking employment or a new life in the developed economies of the ‘big five’ English-speaking countries, i.e. the USA, Canada, Australia, New Zealand and the UK. It is in countries such as these that a third identity emerges and develops to instill a sense of triple identity. The information here suggests that, when people of Indian origin migrate to one of these countries, they continue to cling to South Africa because it is their country of birth, as well as to India, more for sentimental rather than practical reasons. The topic of this paper reflects a contemporary phenomenon not just among the Indians in South Africa, but also among other diasporas such as Chinese in Latin America, whose new and final emigration destination always seems to be the US. In addition, people of Chinese origin in the countries of Indochina, such as Vietnam, Laos and Cambodia, experienced similar patterns of becoming diasporas in Europe, North America and Oceania in the 1970s. However, migration implores them to renegotiate their identities in order to adapt and settle in accordance with their newly adopted host territories. This gives rise to an identity that straddles three countries, which induces the need to examine new ways of identity building in a global transnational economy.     

Impact of customer loyalty and service operations on customer behaviour and firm performance: empirical evidence from UK retail sector

Abstract

Retail networks are striving to achieve competitive advantage by increasing value through loyalty and efficiency with a focus on service operations. As sales promotions have become an integral part of the retail supply chain planning, customer behavioural aspects based on loyalty and service operations have been challenged greatly. Subsequently, management capabilities, such as planning and timely replenishment, have become complicated tasks for many retail store managers. This study develops a model integrating retail network value and efficiencies with customer behaviour and performance. We validate the model using survey data from prominent U.K. retail store customers. Our data analysis shows that both loyalty and service operation attributes have positive significant impact on customer behaviour, while the service operation mediates the relationship between loyalty and customer behaviour. This result gives a new outlook to build managerial capability based on customer loyalty and service operations. Our results specifically show that the service operation attributes will indirectly influence the customers’ buying behaviour even in the presence of loyalty attribute such as promotion schemes. This result sends a strong signal to retail supply chain managers to offer customised promotions considering local community rather than having uniform sales promotion nationwide.     

Disparities in socio-economic outcomes: some positive propositions and their normative implications

Demographic disparities between the rates of occurrence of an adverse economic outcome can be observed to be increasing even as general social improvements supposedly lead towards the elimination of the adverse outcome in question. Scanlan (Chance 19(2):47–51, 2006) noticed this tendency and developed a ‘heuristic rule’ to explain it. In this paper, we explore the issue analytically, providing a criterion from stochastic ordering theory under which one of two demographic groups can be considered disadvantaged and the other advantaged, and showing that Scanlan’s heuristic obtains as a rigorous finding in such cases. Normative implications and appropriate social policy are discussed.     

Comparing Social Work Students’ Perceptions of Risk Using Online Discussion Fora: Lessons Learned from a European Pilot Project

Comparisons of international child welfare systems have identified two basic orientations to practice; a ‘child protection’ orientation and a ‘child welfare’ orientation, which are founded upon fundamentally different values and assumptions regarding the family, the origins of childcare problems, and the proper role of the state in relation to the family. This paper describes a project which sought to compare how undergraduate social work students from three European Universities perceive risk in referrals about the welfare of children and to explore the impact of different cultural, ideological and educational contexts on the way in which risk is constructed by students. Students from Northern Ireland, Germany and Poland examined three vignettes via 10 online discussion fora each of which provided a narrative summary of their discussion. The paper presents some findings from the analysis of the qualitative data emerging from the student discussions and draws out the lessons learned in terms of how the project was designed and implemented using online discussion fora.     

National Culture,Gender Inequality and Women’s Success in Micro,Small and Medium Enterprises

Barriers faced by women entrepreneurs are different from the barriers faced by male entrepreneurs. These barriers differ based on age, culture, geographical region, education, marital status and ethnicity. This paper investigates barriers faced by women entrepreneurs and the moderating effect of culture on the relationship between barriers faced by women entrepreneurs and women entrepreneur’s success in micro, small and medium enterprises. The five main research findings from this study are (1) gender inequality is a major barrier to women’s success in micro, small and medium enterprises, (2) national culture is positively related to barriers faced by women entrepreneurs, (3) barriers faced by women entrepreneur’s is negatively related to women entrepreneurs’ success in micro, small and medium enterprises, (4) national culture is negatively related to women entrepreneurs success in micro, small and medium enterprises and (5) culture moderates the relationship between gender inequality and women’s success in micro, small and medium enterprises.