Ethical Challenges of the Information Society in the 21st Century

The paper deals with theoretical and practical challenges of the information society in the 21st century. In the first part an overview of past and current activities in the field of information ethics at UNESCO is provided (Virtual Forum, Second International Congress on Information Ethics, Observatory on the information Society). The second part presents a historical interpretation of the development of modern information society with the emerging networked world society with its characteristics of interactivity and decentralization. The diversity of moral norms and traditions within this global medium gives rise to the question concerning an Internet-morality as a challenge to ethical thinking. The third part deals with the question of our identity within the framework of a digital ontology. The concepts of “net” and “information” are analysed. A future information ethics is based on a digital ontology. Living in the information age is considered from the point of view of both an ethical imperative and the art of living.     

The Challenges of Archiving Digital Information

This paper examines the need for re-evaluating archival principles and practices. Opportunities created to enhance and enrich archival work and difficulties of archiving digital information, because of its nature, are reviewed. “Records series” are used to illustrate the consequences in terms of selection and appraisal of records. The preservation of digital information also raises new challenges. The impact of digital information on the ethical, legal and societal issues (protection, confidentiality, privacy, etc.) is emphasized.     

On theory, practice, and responsibilities: A conversation with Robert Hauptman

In January 2008, Dr. Robert Hauptman, Editor, Journal of Information Ethics, and Professor Emeritus, St. Cloud University, sat down with Elizabeth Buchanan, from the University of Wisconsin-Milwaukee School of Information Studies' Center for Information Policy Research, to talk about the field of information ethics, its major issues, and the state of librarianship. As is widely known, Robert Hauptman, the author of hundreds of articles, is considered one of the founders of the field of information ethics. The formal application of ethical theory to information is termed “information ethics,” concurrently coined such by Robert Hauptman in the United States and Dr. Rafael Capurro in Germany in the mid 1980s. Laying the groundwork for the discipline of information ethics, was Hauptman's 1976 experiment. This was a seminal moment in reference, information ethics, and professional ethics, a moment to which information professionals, today, in the age of the Patriot Act, mass surveillance, and mass privacy violations, consider instrumental in understanding privacy, responsibility, and professional duties. This interview provides some insights on information ethics past, present, and future, from this transcendent scholar.     

Preparing our Societies for the Multimedia Environment: Ukrainian Experience and the Need for International Co-operation in Digital Literacy

The Ukrainian Society, after introducing the computer literacy course for secondary schools in 1986, is trying to reach the next stage of digital literacy through the development of a National Informatization Programme. Some results of the programme are described: the incorporation of telematics into the educational system and Internet literacy for teachers and students, free of charge and in local languages; the development of regional and local nodes of educational institutions and their incorporation into a national network; the participation of non-governmental organizations in the financing of educational programmes; and the development of a national ethics Net-Codex. Ukraine, as a typical “country in transition”, needs international support in digital literacy through co-operative projects; some proposals for such co-operation are given.     

Terminology deconstructed: Phenomenographic approaches to investigating the term “information”

Although considerable attention has been focused on information users in recent years, little phenomenographic research into the word “information” has been conducted, perhaps because cursory consideration may suggest that work of this type is less useful than explorations of areas such as information-seeking. The lack of an established methodological framework discourages inquiry and, if understandings of the term are unique to each individual, there seems little scope to develop even broad principles for practice. Nevertheless, phenomenographic research helps professionals to learn how far users’ attitudes to the term “information” are consistent with their own and can reduce confusion between information providers and their clientele. Despite the absence of an accepted framework, several individual techniques are available. Ultimately, the research findings may prove highly instructive. They may, for example, influence the use of the word “information” by professionals when they interact with clients, whilst also offering insights into information behavior and information worlds.     

The nature of geospatial information and security

Somewhere in the vicinity of 80 percent of all governmental information has some “geographic” element, and the vast majority is called “geospatial” because of the nature of describing spatial phenomena of the earth. Geospatial information has been increasing steadily in popularity and use since the advent of geographic information systems in the 1960s. From the early 1990s until the present, research libraries have seen an increase in the availability of geospatial information, and they have also seen a substantial change in the services provided to support the needs of clients seeking that information. However, recent events have altered the “access landscape.” September 11, 2001, and subsequent events, caused many policy shifts to take place as to how, or whether, access to governmental geospatial information should be granted. This paper explores those policy developments with the goal of prognosticating on the future of access to governmental geospatial information.     

Information policy, information access, and democratic participation: The national and international implications of the Bush administration’s information politics

Much of information policy is focused on establishing the parameters of information access—ensuring or limiting access to certain types of information. Given how central information access is to virtually every aspect of society, policy can be seen as one of the most significant forces influencing the information society. Recent events, however, have fueled changes in the ways that some governments use policy to shape access, none more significantly than the United States. This paper examines the meanings of and relationships between policy and access, as well as their key roles in society and democratic participation. Following an examination of the historical and social impacts of policies about access, the article analyzes the perspectives of the Bush administration on how policy should shape information access as an illustration of the relationships between policy and access. The paper examines the issues raised by the Bush administration’s views on access and policy and the implications of their policies for the United States, for the global information society, and for research related to information. Ultimately, the paper raises questions about the extent to which information policies about access can be used for overtly political purposes, what might be described as “information politics,” without significantly altering the meaning of information access in a society.     

Mediacy: what it is? Where to go?

The author re-examines the concepts in the light of “digital literacy” to determine the problems, tasks and fields of common interest. He reviews the government actions in Japan in providing access to digital knowledge and in creating information literacy, such as schools, higher education, life-long education, etc. He explores which findings in recent developments in Japan can be of common interest and shared with other advanced, as well as developing countries. Finally, possibilities for future international co-operation are discussed.     

Turning techno-savvy into info-savvy: authentically integrating information literacy into the college curriculum

It is no longer effective to provide information literacy instruction that is thought to be “good for” college students, but rather, instruction must focus on the learning styles and preferences of the target population. This case study reports a series of hands-on/minds-on information literacy activities that dissolve student's misconception that “techno-savvy” is synonymous with information literate. Careful and thorough instruction in the mining of popular Internet search engines for authoritative information was coupled with instruction in the use of traditional library resources. It was found that the college students studied possess a high need for clarity and a low tolerance for ambiguity, and therefore any activities assigned must be thoroughly, yet succinctly, described in order to achieve success. Combining traditional information literacy instruction with novel approaches appeals to the confidence in and reliance on Internet search engines that college students exhibit, while it moves this microcosm toward a higher level of information literacy and commitment to life long learning.     

The Korean government's electronic record management reform: The promise and perils of digital democratization

Recently, the Korean government instituted a reform in its archives with the goal of increasing transparency in government and meeting the challenges of the new digital environment in records management. President Roh's administration focused on a “process and system” reform through a shift from paper-based records management to electronic records management. The E-jiwon task management system of the Office of the President, invented by President Roh himself, served as the archetype for the reform. This study explores and critiques the administration's choice of a “process and system” reform over institutional reform, examines the legal framework used to enact the reform and its shortcomings, and analyzes the benefits and deficiencies of the E-jiwon as a tool for democracy in the archives. It concludes that while the new digital environment can assist in promoting government transparency, technological change by itself is inadequate; ultimately, institutional change is necessary for true reform.     

FOIA, federal information policy, and information availability in a post-9/11 world

Access to government records is increasingly shifting to a nether world-governed neither by the FOIA and the Privacy Act, nor by an executive order on classification. Instead, new categories of records, labeled “sensitive but unclassified,” “for official use only,” or “critical infrastructure information,” are being created in a variety of agencies, and are governed by agency regulations. Statutory authority is found in a number of separate laws, such as the Homeland Security Act and the Aviation and Transportation Security Act. These categories can be assigned by agency officials, contractors, or those in the private sector who originated the records; many records categorized this way are not subject to appeal or review by agencies or the courts, or to any automatic “declassification” process that has applied to documents withheld under the FOIA or subject to classification. Trends toward increased secrecy at all levels of government have become sufficiently alarming that individuals across the political spectrum have begun to speak out, and members of the access community (e.g., newspaper editors and public interest groups) have formed coalitions to focus debate on the need to rethink the balance of access with privacy and records protection, and to lobby actively for reinstatement of principles of access that have governed records policy for the past 35 years.     

Paperwork reduction act reauthorization and government information management issues

Replacing the ineffective Federal Reports Act of 1942, the Paperwork Reduction Act of 1980 (PRA) was enacted largely to relieve the public of the mounting information collection and reporting requirements of the federal government. It also promoted coordinated information management activities on a governmentwide basis by the director of the Office of Management and Budget (OMB) and prescribed information management responsibilities for the executive agencies. The management focus of the PRA was sharpened with the 1986 amendments which refined the concept of “information resources management” (IRM), defined as “the planning, budgeting, organizing, directing, training, promoting, controlling, and management activities associated with the burden, collection, creation, use, and dissemination of information by agencies, and includes the management of information and related resources such as automatic data processing equipment.” This key term and its subset concepts received further definition and explanation in the PRA of 1995, making IRM a tool for managing the contribution of information activities to program performance, and for managing related resources, such as personnel, equipment, funds, and technology. The PRA currently authorizes appropriations for its administration by the Office of Information and Regulatory Affairs (OIRA), located within OMB, through FY2001 (44 U.S.C. 3520). Reauthorization of OIRA appropriations provides an opportunity to upgrade the PRA’s provisions and to address prevailing government information management issues.     

Empowering Development Through E-Governance: Creating Smart Communities In Small Island States

An attempt is made in this paper to gain an understanding of the current and potential impact of the new information and communication technologies (ICTs) on the Small Island Sates of the Caribbean, in particular those populations living in rural communities. The introduction briefly examines the impact of ICTs on society and calls for alternative channels for government to serve rural communities through the use of Multi-Community Access Centres (MCACs) or information kiosks available at libraries, police stations, tourist information centres and post offices, as an e-governance initiative in the creation of “smart communities” and as a grassroots effort. No analysis of ICTs on government's functions would be complete if we did not address the growing debate on the digital divide. In this paper a section is devoted to this and it summarily addresses the growing divide between the developed and the developing world and the potential of these islands to leap–frog barriers to information flows and access. The heart of the paper examines the impact of the Internet on small island economies and the growing use of the Internet in key sectors of each economy. Since this paper is about governments’ use of ICTs to transfer business transactions onto the Internet to service their populace, some discussion is undertaken and considers ways in which innovation has impacted on governments’ services and the early attempts by some Caribbean administrations to implement e-governance. E-Voices illustrates how certain government measures affect some vulnerable groups in society and ways in which they can broker power to participate in the process. Some key policy directions are proposed for Caribbean states and other developing countries to pursue.     

Health discussions on the Internet: A study of knowledge communication through citations

The Internet is a convenient but complex source for health information used by an increasing number of health consumers. Especially for people suffering from a chronic illness (e.g., diabetes), information seeking forms a part of the daily management of the disease, a “project of life.” This study of Web texts examines the citation patterns for a specific and controversial health issue: the beneficial or hazardous use of dietary chromium supplementation in diabetes self-management. Texts from different categories of Web sources (scientific, professional, educational, and commercial sources, as well as diabetes discussion groups) were analyzed in order to study how knowledge is transferred between sources, and how diabetics participating in discussion groups refer to and make sense of the information from different sources on the Internet. The citation patterns suggest that deviations from the traditional models of scientific knowledge dissemination can occur in the Internet environment.     

Information and library science MPACT: A preliminary analysis

Dissertation advising is an important form of mentoring. To investigate the impact of dissertation advising over time, advisor and committee member names were collected for 2400 dissertations completed over a 40-year period (1964–2004) in 32 North American information and library science schools. Several mentoring impact metrics are reported for a subset of the data, including the number of dissertations advised, the number of dissertation committees served on, the ratio of advising to committee membership, and the fractional “mpact” that weights advising and committee membership. The subset consists of data for six schools that produced at least three dozen dissertations and for which complete data is available. The data and resulting “mpact” metrics offer new ways to assess faculty impact and to investigate the nature and growth of a field.     

Evaluating a monolingual multinational digital library by using usability: An exploratory approach from a developing country

In this paper the authors present a preliminary discussion on some of the results from a survey aimed to explore, describe and explain some of the usability characteristics in digital libraries evaluation in the Mexican context. The study is framed in the evaluation of a multinational and monolingual digital library: the Miguel de Cervantes Virtual Library, from the University of Alicante in Spain. The evaluators were Mexican “expert” users (i.e. Spanish-speaking professional university librarians specialized in electronic reference services) who were asked to carry on an evaluation instrument based on usability criteria as taken from some models in developed countries. Some questions that might be answered with future research are outlined in this paper.     

Lessons learned from unsuccessful experiences

This is the first guest column for “Managing Technology”. We hope it typifies the central theme of challenges to managers presented by information technology and the lessons we may share from their application. This essay is of signal interest, appearing as it does at a watershed in library automation. We may expect a wholesale shift in the next several years from single machine integrated systems to distributed computing technologies and a client/server model. The five “lessons learned” in the Oklahoma State experience will be broadly applicable in the next wave of library automation.—C.B.L.     

The “overdue kid”: A face-to-face library service encounter as ritual interaction

Using the theoretical frameworks of Erving Goffman and Michael Lipsky, an example of school library staff and student interactions is examined, using functional discourse analysis to reveal how practice is produced as a clerical control routine which upholds institutional authority over users, rather than legitimate service work. The study, which consists of a single interaction between a middle school library clerk and a young adolescent with overdue books, is an example of what Goffman calls a “remedial interchange” in which the clerk, with the use of the library's computer, identifies the student's “offense” of keeping books overdue, despite repeated notices. Upon admission of the student's virtual transgression, the clerk provides an “offering” to hold his desired books until he returns the others, thus redressing the balance of the interaction while still retaining asymmetrical institutional control over the student.     

Design-based research for LIS

Design-based research is a methodology emerging from the field of education that may hold potential for research in library and information science (LIS). Based upon the assumption that learning is situated in a real-world context, design-based research combines research, design, and practice into one process. It results in usable products that are supported by a theoretical framework. While definitional and methodological issues do exist, the method holds some promise for research into “user-centered” information systems and services. In the field of LIS, design-based research might contribute to our understanding of how people find, choose, understand, and use information in context. The method is also of interest to professionals concerned with “evidence-based practice.” This article will first explain and describe the method as it has been used in the allied field of education. Issues related to definition and methodology will be explored, as well as some of the solutions that have been proposed. The method will then be related to LIS, using the bonded design work of Large, Nesset, Beheshti, and Bowler [Large, A., Nesset, V., Beheshti, J., & Bowler, L. (2006a). Bonded design: a methodology for designing with children. In S. Kurniawan & P. Saphiris (Eds.), Advances in Universal Web Design and Evaluation: Research, Trends and Opportunities. London: Idea Group., Large, A., Nesset, V., Beheshti, J., & Bowler, L. (2006b). “Bonded design”: a novel approach to intergenerational information technology design. Library and Information Science Research, 28, 64–82] as a case study to demonstrate the applicability of design-based research to LIS inquiry.