| 呼叫中心市场的演进对寻呼企业的影响 |
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| 引用本文： | 汤刚.呼叫中心市场的演进对寻呼企业的影响[J].世界电信,2001,14(5):45-48. |
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| 作者姓名： | 汤刚 |
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| 作者单位： | 信产部电信科技情报所 |
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| 摘 要： | 呼叫中心技术的演进、Internet的屈起使得近年来呼叫中心产业在全球迅速走红，在我国的业务发展和市场潜力也非常巨大。目前国内各大寻呼企业正在积极寻求转型，如能将其原有设备稍加改造，并利用多年来积累的电信增值服务的经验，经营呼叫服务中心业务将是一个明智之举。
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| 关 键 词： | 呼叫中心 寻呼企业 市场 |
Impact of evolutionary call center market on paging enterprises |
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| TANG Gang.Impact of evolutionary call center market on paging enterprises[J].World Telecommunications,2001,14(5):45-48. |
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| Authors: | TANG Gang |
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| Abstract: | The evolutionary progression of the call center technology and the sudden growth of the Internet result in a swift development of the call center industry in recent years. China also has a huge service and market potential in this respect. For the moment various domestic large paging enterprises are seeking business transformation and managing the call center service by taking advantage of the cummulative value added telecom service experiences of many years will be an advisable act. |
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| Keywords: | Call center Paging Transformation Outsourcing |
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