借鉴ISO9000标准构建教学质量评估体系

目的：旨在全面探索影响教学质量的因素,借鉴ISO9000系列标准构建科学的教学质量评估体系,建立教学质量评估模型,为教学质量全面管理提供方法,为教学质量的持续改进提供依据.方法：采用选题小组（nominal group process）、德尔菲（Delphi）法、现况调查、文献分析等方法.结果：确定了评估指标体系,获得了各级指标权重,建立了综合评估模型、评估结果反馈、评估工作及产生评估指标体系等工作程序.结论：本研究方法具有一定的科学性,评估过程具有可行性,指标具有全面性,指标体系具有可拆装性,体现了ISO9000的原则.

Making use of ISO9000 to Establish an Evaluation System of Teaching Quality

Objective:To study influence factors on teaching quality,make use of ISO9000 to establish an evaluating system of teaching quality,make a model of teaching quality,offer a method for comprehensive management and offer a basis for continue improvement.Methods:Nominal group process,Delphi,and Cross-sectional study are adopted.Results:Making an evaluate index of system and establishing a model of teaching quality,the evaluating feedback etc.Conclusion:The principle of ISO9000 is embodied for the study method is scientific,the process of evaluation is feasible,index is all-sided and index system is flexible.