Assessment of factors considered to be important in handling tasks by expert handlers

Twenty-eight experienced handlers, considered the best in two transport companies, were interviewed using a questionnaire consisting of partially closed-ended questions. They had to assess 20 videotape handling sequences showing two different handling methods to determine, for 10 factors and overall, which one was the best. They were asked about the inportance of these factors in their choices of the best method. The aims of the study were to verify whether there was a consensus among experienced handlers as to what was a good handling method and to identify the factors taken into consideration by them. Results show the lack of consensus on the best methods. Handlers favor different strategies depending on the worjk context and their own priorities.