公共图书馆危机公关处理探析

同所有机构一样，图书馆系统也会面临公关危机。在当前媒体开放透明的大环境中，图书馆也要有敏锐的公关危机意识。同时因为公关危机突发性、意外性和紧迫性的特点，面对已经发生的公关危机，如何展开危机公关，尽可能减小其潜在的危害，也是图书馆系统有必要研究的新课题。

Analysis on dealing with the public relations crisis in public libraries

Like all the other institutes, libraries will face public relations (PR) crisis. Librarians need keen consciousness against PR crisis under such a free - talking environment. Beacuse the PR crisis is usually paroxysmal, accidental and urgent, how to establish new PR and minimize potential damage wehn PR crisis already happened is also a new subject that libraries need to pay attention to.