现代服务环境下制造服务创新的内涵与外延

针对制造企业资源配置效率低,稀缺社会组织资源等特点,基于服务科学理论,界定了现代服务环境下制造服务创新概念——围绕制造的服务和制造向服务的延伸,指出了该创新存在的无形性与轨造化并存、多主体性、网络化、耦合性、均衡性等特点；基于服务创新的“四维”模型,从新服务产品、新顾客界面、新服务传递系统、技术选择等方面提出了现代服务环境下制造服务创新的外延.

Connotation and Denotation of Manufacturing Services Innovation under Modern Service Environment

Considering the features of low efficiency of resource allocation and lack of social organizational resources in manu facturers,the paper defined the concept of manufacturing service innovation in modern service environment based on service science,that is the services around manufacturing and manufacturing to service extension,and pointed out the characteristics of manufacturing service innovation that is orbit-style with intangibility,multi-agent,network-based,coupled and balanced.Based on "four-dimensional" model of service innovation,the denotation of service innovation service under modern ser vice environment has been put forward from new products services,new customer interface,new service delivery system,technology selection and other aspects.