从专业教育视野看参考咨询与信息服务过程模型

二十多年来,参考咨询与信息服务日益介入电子世界,而逐渐远离图书馆的参考咨询台和纸质馆藏.本文介绍一项基于不断变化的环境针对参考咨询与信息服务进行的研究,旨在分析两个研究问题:①从用户和馆员行为及其所利用信息源的角度来看,当前参考咨询与信息服务活动有哪些趋势?②当前参考咨询过程的基本模型是什么?作者通过焦点访谈法搜集承担参考咨询与信息服务专业课程教师的意见,并通过自由讨论的形式征集其他专业课程教师和博士研究生有关虚拟参考咨询教育的看法.研究结果表明,参考咨询模型具有明显的互动性和合作性,其中参考馆员和用户均扮演信息获取、信息接收和信息生成的角色.论文提出参考咨询过程的模型,并分析这一模型对参考咨询与信息服务活动产生的影响.图1.参考文献63.

A Model of the Reference and Information Service Process:An Educators'' Perspective

Over the past decade and a half, reference and information services have increasingly moved away from library reference desks and away from libraries' print collections into the electronic world. This article describes a study that addressed two research questions related to the changing reference and information services environment:1) What are the current trends in the provision of reference and information services in terms of user behaviors, librarian behaviors, and information sources being used? 2) What is the basic model of the current reference process? Data were gathered via focus group interviews with reference and information service educators and via discussions at a town hall-style meeting of faculty members and doctoral students interested in virtual reference education. The study results indicate a shift toward an increasingly interactive, collaborative reference model, in which both the reference librarian and the reference user play the roles of information seeker, information receiver, and information creator. The article concludes with a model of this process and with a discussion of implications for the provision of reference and information services. 1fig. 63refs.