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Frontline employees in the health clinic: Impression management multiplexing when performing in-the-round |
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| Authors: | Millie A Harrison William Roth Smith Mackenzie R Greenwell Keri K Stephens |
| Affiliation: | Department of Communication Studies, The University of Texas at Austin, Austin, TX, USA |
| Abstract: | |
| Keywords: | Impression management dramaturgical perspective frontline employees healthcare emotional labor customer service privacy patient care |
