| 基于Web Service工作流技术的手机售后服务系统 |
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| 引用本文： | 钱浩明,饶若楠,陈昊鹏. 基于Web Service工作流技术的手机售后服务系统[J]. 计算机工程, 2004, 30(Z1): 617-619 |
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| 作者姓名： | 钱浩明 饶若楠 陈昊鹏 |
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| 作者单位： | 1. 上海交通大学软件工程学院,上海,200030
2. 上海交通大学计算机科学与工程系 |
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| 摘 要： | 介绍了基于Web Service的工作流技术的实现以及在手机售后服务中的应用。基于Web Service的工作流技术可以增强手机售后服务业 务各环节的协作能力,使业务运作更加顺畅,高效率的业务处理有助于提高客户服务水平和企业竞争能力。基于Web Service的工作流技术可 以作为企业应用集成(EAI)的手段,快速解决信息孤岛、IT应用系统相对独立的问题。迅速填补信息鸿沟,实现手机售后服务数据的快速 流转。
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| 关 键 词： | 工作流 Web Service 手机售后服务 EAI |
| 文章编号： | 1000-3428(2004)增刊-0617-03 |
| 修稿时间： | 2004-08-15 |
After-sale System of the Mobile Phone Based on Web Service Workflow Technology |
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| QIAN Haoming,RAO Ruonan,CHEN Haopeng. After-sale System of the Mobile Phone Based on Web Service Workflow Technology[J]. Computer Engineering, 2004, 30(Z1): 617-619 |
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| Authors: | QIAN Haoming RAO Ruonan CHEN Haopeng |
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| Abstract: | This paper introduces the after-sale system solution of the mobile phone by workflow based on the Web serviee technology.The workflow based on the Web service technology can enhance the cooperative ability of all after-sale steps and make the business operations much more fluenter, which will improve on the customer service. The workflow based on the Web service technology is a main means of enterprise application integration and can resolve the problem of the isolated information island. As a result, the workflow based on the Web service technology can be well applied to the after-sale solution system. |
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| Keywords: | Workflow Web service After-sale of the mobile phone EAI |
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