How a cockpit calculates its speeds and why errors while doing this are so hard to detect |
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Authors: | Eder Henriqson Roel van Winsen Tarcisio Abreu Saurin Sidney W A Dekker |
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Affiliation: | (1) School of Aeronautical Science, Pontifical Catholic University of Rio Grande do Sul, Porto Alegre, Brazil;(2) Leonardo da Vinci Laboratory for Complexity and Systems Thinking, Lund University, Lund, Sweden;(3) Industrial Engineering and Transport Department, Federal University of Rio Grande do Sul, Porto Alegre, Brazil |
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Abstract: | Recent incidents have shown that the production of take-off speeds is an activity vulnerable to miscalculations with a potential
for disastrous outcomes. The aim of this paper is to analyze the calculation of the take-off speeds in a modern airline cockpit
as a distributed cognitive activity in order to identify possible vulnerabilities in this process. We took the cockpit as
the joint cognitive system under analysis and conducted an ethnographic study based on documental analysis, flight observations,
interviews, and the analysis of 22 events involving failures related to the calculation of take-off speeds. The main argument
is that the cognitive systems engineering perspective, with less focus on the human contribution than it is common in investigations,
levels people and artifacts in the system as equal contributors to its eventual performance. Our analysis identified four
assertions regarding vulnerabilities in the process of take-off speeds calculation: (1) representations at the level of the
cockpit are always partial and incomplete; (2) some interactions require interpretation rather than institution; (3) interactions
of agents do not follow a canonical process of coordination; (4) the control of the prevention of failures is accurate but
inadequate. These vulnerabilities are a matter of interactions among cognitive systems in the cockpit, rather than vulnerabilities
of individual agents, such as humans or artifacts. |
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