TARGET expert systems for analysis and trouble resolution of remote telecommunications equipment

Current trends in technology and operational procedures related to telecommunications equipment present opportunities in which expert systems can play an important role in meeting the needs and objectives of telephone operating companies. The TARGET (Truoble Analysis and Resolution Guided by Expert Techniques) Expert Systems are a set of expert systems that extend the span of knowledge of telephone company personnel in the areas of telecommunication equipment troubleshooting and maintenance. The expert systems upgrade troubleshooting and maintenance performance and allow personnel to perform troubleshooting and maintenance tasks that they otherwise would not have the expertise to perform or to perform well. The initial systems will provide expert knowledfe for troubleshooting remotely sited equipment.