| 基于乔哈里资讯窗理论的医患沟通模型及启示 |
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| 引用本文： | 陈,通,马,菲.基于乔哈里资讯窗理论的医患沟通模型及启示[J].医学与社会,2014(2):55-58. |
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| 作者姓名： | 陈 通 马 菲 |
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| 作者单位： | 天津大学管理与经济学部,天津300072 |
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| 摘 要： | 医患沟通是医务人员为患者提供医疗服务的前提,良好的医患沟通可以增进患者对医务人员的信任,构建和谐的医患关系,减少医患纠纷的发生.乔哈里资讯窗（Johari Window）理论能够为各种沟通问题提供思路和指导.本文以乔哈里资讯窗理论为基础,将医患沟通分为开放型、专断型、消极型和封闭型4种类型,并分别从医务人员、患者、医院和医学教育4个方面提出了改进医患沟通的方法.
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| 关 键 词： | 医患沟通 乔哈里资讯窗 模型 |
Doctor-patient Communication Model and Its Enlightenments Based on the Thory of Johari Window |
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| Affiliation: | Chen Tong et al( College of Management and Economics, Tianjin University, Tianjin, 300072) |
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| Abstract: | Doctor - patient communication is the premise of medical staff to provide medical services to patients. And good doctor - patient communication can improve patients＇trust in medical staff, form a harmonious doctor - patient relationship and avoid doctor - patient disputes. Jo- hari Window can provide guidance for various communication problems. In this study, doctor - patient communication is analyzed with Johari Win- dow. The types of doctor - patient communication are classified as open, arbitrary, negative and closed. On this basis, the proposals to improve doctor- patient communication are provided for medical staff, patients, hospital and medical education. |
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| Keywords: | Doctor- patient communication Johari Window Model |
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