借助互联网及移动客户端优化门诊服务流程

目的探讨基于互联网及移动客户端优化医院门诊服务的价值。方法以北京某公立医院为研究样本，梳理门诊服务流程，提出优化门诊服务流程方案。结果传统就医模式下医院门诊服务流程繁琐、反复排队，即诊区待诊、挂号、缴费等待时间长,而医技待检时间较短；优化医院门诊服务后，挂号、检查缴费、取药缴费、取药所需时间明显缩短（P＜0.05），患者就医满意度明显提高（P＜0.05）。结论基于互联网及移动客户端的医院门诊服务流程，有效缓解了门诊部患者人流量积压，可为优化公立医院门诊服务提供参考。

Optimization of the Outpatient Service Process Based on Internet and Mobile client

ObjectiveTo explore the optimization value of hospital outpatient service based on Internet and mobile client.MethodsTaking a public hospital in Beijing as a research sample, comb the outpatient service process and propose an optimized outpatient service process plan.ResultsUnder the traditional medical treatment mode, the outpatient service of the hospital presented the complicated process and repeated queuing, which meant the waiting time for diagnosis, registration and payment was long, while the waiting time for medical technology inspection was short. After the outpatient service was optimized, the time required for registration, inspection payment, drug payment and drug collection were significantly shortened (P<0.05), and the patient satisfaction were significantly improved (P<0.05).Conclusion The outpatient service process based on the Internet and mobile client can effectively alleviate the traffic of hospital clinic patients centralized register backlog, and provide reference for optimization of public hospital outpatient service.