| 基于客服系统知识库的设计与实现 |
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| 引用本文： | 孟凡博,刘进江. 基于客服系统知识库的设计与实现[J]. 微计算机信息, 2007, 23(6): 235-237 |
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| 作者姓名： | 孟凡博 刘进江 |
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| 作者单位： | 1. 400065,重庆,重庆邮电大学
2. 401122,重庆,重庆航天新世纪卫星应用技术有限责任公司 |
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| 基金项目： | 国防科技应用基础研究基金 |
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| 摘 要： | 本文以客服中心为背景,将知识库引入客服中心的建设与运营中,表达了建设客服中心知识库必要性的思想,并详细介绍了客服中心知识库的设计与实现,具有现实意义。
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| 关 键 词： | 客服中心 知识库 |
| 文章编号： | 1008-0570（2007）02-3-0235-03 |
| 修稿时间： | 2006-01-03 |
The Design and Realization of the Knowledge Library Based on Custom Service System |
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| MENG FANBO,LIU JINJIANG. The Design and Realization of the Knowledge Library Based on Custom Service System[J]. Control & Automation, 2007, 23(6): 235-237 |
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| Authors: | MENG FANBO LIU JINJIANG |
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| Affiliation: | 1.Chongqing University of Posts and Telecommunications , Chongqing 400065,China;2.(Chongqing Aerospace New Century Satellite Application Technology Co.,Ltd. Chongqing 401122,China |
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| Abstract: | Based on the background of customer service center, this passage imports the knowledge library into the construction and operation of the customer service center, express the necessity of constructing the customer service center library and introduce the design and realization in detail of customer service center knowledge library , which is significant for application. |
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| Keywords: | J2EE MVC |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
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