国内呼叫中心产业市场发展分析

我国呼叫中心产业在1998年后有了飞跃性的发展，截止到2000年底，呼中心中心座席总数达到79311个，市场规模83.59亿元，外包呼叫中心市场处于形成中的快速增长期，设备及软件供应商的数量、规模和实力大幅度提升，中国已成为亚太地区第二大呼叫中心市场。目前我国呼中心产业还存在不少问题和障碍，具有广阔的发展空间。

Analysis of the Domestic Call Center Market

The Chinese call center industry has gone up by leaps and bounds since 1998, and as of end of 2000, the call center positions have amounted to 79311 with a market scale of 8.359 billion yuan. The outsourcing market of the call center service is in a snowball period while the number, scale and strength of equipment and software suppliers are stepping up by a big margin. China has become the second largest call center market in the Asia Pacific region. For the time being, quite a few problems and hurdles exist in the Chinese call center industry, which has an expansive room for development.