| 基于J2EE的呼叫中心运营系统的设计与实现 |
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| 引用本文： | 王隽宁,张仁杰. 基于J2EE的呼叫中心运营系统的设计与实现[J]. 通信技术, 2009, 42(5): 141-143 |
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| 作者姓名： | 王隽宁 张仁杰 |
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| 作者单位： | 上海理工大学,光学与电子信息工程学院,上海,200093 |
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| 摘 要： | 文章详细介绍了上海移动12580呼叫中心坐席系统的体系架构、关键技术和各具体实现模块。系统采用成熟的基于StrutS、Spring、Hibernate的J2EE架构并使用流行的Portal技术，结合CORBA、WebService、ActiveX消息控件、java NIO等多种接口通信技术。使系统具有良好的稳定性、可扩展性和可维护性。
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| 关 键 词： | 呼叫中心 坐席系统 J2EE Portal 接口通信 |
Design and Implementation of J2EE-based Call Center Application Platform |
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| WANG Jun-ning,ZHANG Ren-jie. Design and Implementation of J2EE-based Call Center Application Platform[J]. Communications Technology, 2009, 42(5): 141-143 |
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| Authors: | WANG Jun-ning ZHANG Ren-jie |
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| Affiliation: | (Institute of Optics and Electronic Information Engineering, Shanghai University of Science and Technology, Shanghai 200093, China) |
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| Abstract: | The architecture, key techniques and various implemented modules of Shanghai mobile 12580 call center are described in details. The system is constructed by J2EE framework based on Struts, Spring and Hibernate.Portal and various interface communication techniques are integrated in the system. This make the system more reliable, extensible and maintainable. |
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| Keywords: | J2EE Portal |
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