Empirical evidence of an integrative knowledge competence framework for ERP systems implementation in UK industries |
| |
| Affiliation: | 1. School of Computing, Staffordshire University, Staffordshire ST4 2DE, United Kingdom;2. Graduate School of Management, University of Plymouth, Plymouth PL4 8AA, United Kingdom;1. Department of Business Administration, School of Management, National Kaohsiung University of Applied Science, Kaohsiung, Taiwan, ROC;2. Department of Information Management, School of Management, National Taiwan University of Science and Technology, Taipei, Taiwan, ROC;3. Department of Software Application Development, ASUSTeK Computer Inc., Taipei, Taiwan, ROC;1. Department of Accounting and Information Technology, National Chung Cheng University, Chia-Yi, Taiwan;2. School of Economics and Business, 317 Netzer Administration Bldg., SUNY College at Oneonta, Oneonta, NY 13820, United States;1. Faculty of Information Technology, Monash University, Wellington Rd, Clayton, Victoria 3800, Australia;2. Department of Computer Engineering, Technological Education Institute (TEI) of Central Greece, 3rd Km Old National Road Lamia-Athens, Lamia 35100, Greece;3. University of Tehran, Iran;1. Department of Computer Applications, Thiagarajar College of Engineering, Madurai, India;2. Indian Institute of Management (IIM) Kashipur, Uttarakhand, India |
| |
| Abstract: | Enterprise Resource Planning (ERP) systems can greatly improve business productivity and better serve customers by creating values through integrating business processes and sharing current information. Knowledge Management (KM) is crucial for ERP systems implementation, but is particularly demanding task. This paper discusses ERP systems implementation in UK manufacturing and service sector organisations, focusing on empirical evidence of an innovative KM approach for improving knowledge competence for ERP success. Qualitative research was conducted, using semi-structured interviews with ERP experts. Data analysis used a combination of thematic and comparative analysis. The findings suggest that the integrative knowledge competence framework can provide ERP practitioners with useful guidance on what the key knowledge determinants are and how the relationships between knowledge components should be best managed to achieve ERP systems implementation success in real life business situations. |
| |
| Keywords: | Innovative KM approach Knowledge competence wheel Knowledge network model ERP implementation success |
| 本文献已被 ScienceDirect 等数据库收录！ |
|
