A case study about the improvement of business process models driven by indicators

Organizations are increasingly concerned about business process model improvement in their efforts to guarantee improved operational efficiency. Quality assurance of business process models should be addressed in the most objective manner, e.g., through the application of measures, but the assessment of measurement results is not a straightforward task and it requires the identification of relevant indicators and threshold values, which are able to distinguish different levels of process model quality. Furthermore, indicators must support the improvements of the models by using suitable guidelines. In this paper, we present a case study to evaluate the BPMIMA framework for BP model improvement. This framework is composed of empirically validated measures related to quality characteristics of the models, a set of indicators with validated thresholds associated with modeling guidelines and a prototype supporting tool. The obtained data suggest that the redesign by applying guidelines driven by the indicator results was successful, as the understandability and modifiability of the models were improved. In addition, the changes in the models according to guidelines were perceived as acceptable by the practitioners who participated in the case study.