校园服务智能应答机器人的研究与实现

随着智能终端和移动互联的流行与发展,移动应用深入人心。本文基于百度UNIT交互平台,创建了具有本校特点的专用知识库,并通过资源API获取如成绩、课表、消费、打卡和站群内容等动态信息,同时借助微信消息平台实现了信息的搜索与推送,最终构建了校园服务智能应答机器人。智能应答机器人为学校的师生员工提供各类校内咨询的智能应答,成为校园服务的入口和代言,开创了校园在线参考咨询的服务新模式。

Research and Implementation of Intelligent Chatbot for Campus Services

As the intelligent terminals and mobile networks finding their ways into people's everyday life,mobile applications are becoming more and more popular.Based on Baidu UNIT(Understanding and Interaction Technology)interactive platform,this paper proposes to create a specialized knowledge base with characteristics of a university.Dynamic information including grades,class schedules,consumption,check-in and station content can be obtained by an API(Application Programming Interface)interface.With the help of WeChat messaging platform,information seeking such as search and push is realized.Finally,an intelligent response chatbot for campus services is built.The intelligent answering chatbot provides services for teachers,students and employees with intelligent answers to various in-school consultations.As entrance and endorsement of campus services,it creates a new service model for campus online consultation.