| 建设监理服务质量差距分析 |
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| 引用本文： | 孙静,姜立军.建设监理服务质量差距分析[J].山西建筑,2009,35(22):237-238. |
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| 作者姓名： | 孙静 姜立军 |
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| 作者单位： | 1. 北京瑞杰历信行房地产顾问有限公司,北京,100032
2. 江苏省华厦项目管理有限公司,江苏南京,210046 |
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| 摘 要： | 借助服务质量差距模型，结合调查问卷，分析了我国建设监理在服务质量方面存在的五种差距：感知服务质量差距、质量标准差距、服务交易差距、沟通差距、认识差距，以期促进我国监理行业的发展。
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| 关 键 词： | 建设监理 服务质量 差距模型 |
Analysis the gap of service quality about the construction supervision |
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| SUN Jing,JIANG Li-jun.Analysis the gap of service quality about the construction supervision[J].Shanxi Architecture,2009,35(22):237-238. |
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| Authors: | SUN Jing JIANG Li-jun |
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| Affiliation: | SUN Jing JIANG Li-jun |
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| Abstract: | By dint of the gap modal of service quality, combining the survey, this paper analyses that there are five gaps in our service quality of the construction supervision, the gap of apperceived service quality, the gap of quality standard, the gap of service trading, thegap of communicating, the gap of understanding, so as to promote development of Chinese supervision industry. |
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| Keywords: | construction supervision service quality gap modal |
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