令客户满意的五条法则及为何其重要性往往被过分夸大

根据哈佛商学院最著名的教授MichaelPorte r的观点:"运营效率意味着你能在一场赛跑中跑得更快,而战略却能帮你选择一场能最终获胜的赛跑."(引自"Michael Porte r归来",<财富>1999年2月刊.)现今,客户满意度--令客户喜欢你的产品及服务的程度,取决于企业的运营效率.因此,将企业比作一艘船,如果船即将撞上冰山,即使你能令乘客满意到最后,但却不能避免整艘船的沉没.要想成功绕开冰山,你只有想出优于对手的战略.     

Clarification of a wheat straw‐derived medium with ion‐exchange resins for xylitol crystallization

BACKGROUND: Xylitol bioproduction from lignocellulosic residues comprises hydrolysis of the hemicellulose, detoxification of the hydrolysate, bioconversion of the xylose, and recovery of xylitol from the fermented hydrolysate. There are relatively few reports on xylitol recovery from fermented media. In the present study, ion‐exchange resins were used to clarify a fermented wheat straw hemicellulosic hydrolysate, which was then vacuum‐concentrated and submitted to cooling in the presence of ethanol for xylitol crystallization. RESULTS: Sequential adsorption into two anion‐exchange resins (A‐860S and A‐500PS) promoted considerable reductions in the content of soluble by‐products (up to 97.5%) and in medium coloration (99.5%). Vacuum concentration led to a dark‐colored viscous solution that inhibited xylitol crystallization. This inhibition could be overcome by mixing the concentrated medium with a commercial xylitol solution. Such a strategy led to xylitol crystals with up to 95.9% purity. The crystallization yield (43.5%) was close to that observed when using commercial xylitol solution (51.4%). CONCLUSION: The experimental data demonstrate the feasibility of using ion‐exchange resins followed by cooling in the presence of ethanol as a strategy to promote the fast recovery and purification of xylitol from hemicellulose‐derived fermentation media. Copyright © 2008 Society of Chemical Industry     

Fast Full-Band Device Simulator for Wurtzite and Zincblende GaN MESFET Using a Cellular Monte Carlo Method

A fast full-band device simulator for wurtzite and zincblende GaN using a Cellular Monte Carlo (CMC) approach is reported for wurtzite and zincblende GaN. The full-phonon dispersion relationship including anisotropic polar-optical phonon scattering is taken into account for the wurtzite GaN calculation. In the bulk simulation, the CMC model is about 30–100 times faster than the conventional Ensemble Monte Carlo model at high electric field region. This CMC model is applied to the simulator of MESFET devices, and the calculation speed is significantly improved.     

Interobl: An interactive software tool for displaying and scaling oblique ionograms

By analyzing an oblique ionogram several characteristics, such as LOF, MOF, FMUF, FHLOF, FLLOF, and 2FMOF, can be found. These characteristics are important both for ionospheric studies and for terrestrial communication purposes, as they give information about the sky wave communication conditions in the High Frequency (HF) radio spectrum.A RCS-5B sweeping HF receiver for oblique sounding was installed at Chania (Crete, Greece, 35.7°N, 24.0°E) in April 2005 to perform a radio link with Inskip (UK, 53.5°N, 2.5°W). The receiver, able to record the sounding only as a binary file, was not equipped with a tool to display and scale the recorded trace. This work describes software that is able to do this, consequently increasing the speed of the scaling phase performed by the operator. The usefulness of this software for validating FMUF prediction models is also shown.     

Nonlinear Creep Damage Model for Concrete under Uniaxial Compression

An isotropic model for creep damage of concrete under uniaxial compression is proposed, where the combined effect of nonlinear viscous strain evolution and crack nucleation and propagation at high stress levels is considered. Strain splitting assumption is used for creep and damage contributions. Creep is modeled by a modified version of solidification theory. As usual in the modeling of damage of concrete, a damage index based on positive strains is introduced. As particular cases, the proposed model reduces to linear viscoelasticity for long time low stress levels whereas, for very high stresses, tertiary creep causing failure at a finite time can be described. The effect of strength variation with time is also included. The model is numerically implemented to perform time integration of nonlinear equations by means of a modified version of exponential algorithm. The model is validated through comparison with experimental results. Some numerical examples are also presented, where the roles of concrete ageing and strength variation with time are investigated.     

Infection and antibiotic therapy in 4000 burned patients treated in Milan, Italy, between 1976 and 1988

The pathogenic flora, isolated from burn wounds of patients admitted to a burn care unit during the years between 1976 and 1988 were typed and the in vitro susceptibility to antibacterial agents was recorded. Between 1976 and 1988 the general therapeutic approach was changed three times, in congruence with the prevalent nosocomial bacterial resistance. The most frequent isolates were: Pseud. aeruginosa, Staphylococcus aureus, Enterococcus spp., Proteus mirabilis, Escherichia coli, Enterobacter cloacae, Klebsiella spp. and other Enterobacteriaceae, such as Acinetobacter, Citrobacter. The most striking finding was the increase in antibiotic-resistant Enterococcus isolates. Staph. aureus, Klebsiella and E. cloacae showed susceptibility to cephalosporins, imipenem, pefloxacin, vancomycin; Enterococcus susceptibility to pefloxacin and vancomycin, and Pseud. aeruginosa sensitivity to piperacillin, amikacin, tobramycin was generally good. E. coli showed a satisfactory susceptibility on average, and P. mirabilis showed a good sensitivity to piperacillin, cephalosporins, amikacin, tobramycin, aztreonam and imipenem. Thus, the general bacterial flora and susceptibility have remained mostly unchanged over the years, with the conspicuous exception of Enterococcus spp. and E. cloacae, which demonstrated a marked increase in incidence, with a concomitant dramatic decrease in the sensitivity of Enterococcus spp. to antibiotics.     

Anodic oxidation of mecoprop herbicide at lead dioxide

The electrochemical oxidation of an aqueous solution containing mecoprop (2-(2-methyl-4-chlorophenoxy)propionic acid) has been studied at PbO₂ anodes by cyclic voltammetry and bulk electrolysis. The influence of current density, hydrodynamic conditions, temperature and pH on the degradation rate and current efficiency is reported. The results obtained show that the use of PbO₂ leads to total mineralization of mecoprop due to the production of oxidant hydroxyl radical electrogenerated from water discharge. The current efficiency for the electro-oxidation of mecoprop is enhanced by low current density, high recycle flow-rates and high temperature. In contrast, the pH effect was not significant. It has also been observed that mecoprop decay kinetics follows a pseudo-first-order reaction and the rate constant increases with rising current density.