Customer perceptions of justice in service transactions: the effects of strong and weak ties

This research used a justice perspective to investigate the effects of outcome favorability, opportunity for voice, and interpersonal treatment in a service context. Results suggest that all three variables influenced customer reactions to bank loan decisions. Weak‐tie customers were more sensitive to outcome favorability than strong‐tie customers. Strong‐tie customers were more sensitive to opportunity for voice than weak‐tie customers. Implications for improving customer reactions to service transactions are discussed. Copyright © 2001 John Wiley & Sons, Ltd.     

Intertidal community structure and oceanographic patterns around Santa Cruz Island, CA, USA

Recent studies suggest that nearshore oceanographic conditions can have important effects on the structure of benthic communities. On Santa Cruz Island (SCI), CA, USA there is a persistent difference in mean annual sea surface temperature (SST) around the island due to its location at the confluence of opposing cold and warm ocean current systems. Over the course of a 4-year study (1997–2001) seawater nutrient and chl-a concentrations, algal tissue C:N ratios, recruitment and growth of filter-feeders (barnacles and mussels), and intertidal community structure were measured at six intertidal sites around the island. There were strong associations between remotely sensed SST and patterns of community structure. Macrophyte abundance was highest at sites with persistently low SST, while recruitment, abundance, and growth of filter-feeding invertebrates were strongly, positively correlated with SST. The cold-water sites were associated with higher nutrient concentrations and lower algal C:N ratios, particularly in the winter months. Values of chl-a were generally low and variable among sites, and were not correlated with the predominant SST gradient. Recruitment of barnacles and mussels was positively correlated with adult abundance across all sites. While detailed experimental studies are needed to further evaluate the mechanisms underlying community dynamics, these results indicate that the confluence of cold- and warm-water masses around SCI may determine the contrasting patterns of intertidal community structure.     

The prenatal diagnosis of the Walker-Warburg Syndrome

On the basis of physical features and autopsy findings, a child with congenital hydrocephalus, bilateral microphthalmia, myopathy, severe developmental retardation and multiple brain malformations was diagnosed to have the Walker-Warburg Syndrome (WWS). During a subsequent pregnancy in this family, a fetus at risk for this autosomal recessive condition was evaluated with serial ultrasound examinations. At 15 weeks of gestation an encephalo-cele was noted. Disproportionately slow growth of the head compared to the body was noted at 36 weeks. At birth, the diagnosis of WWS was confirmed in the child due to the presence of microcephaly, an encephalocele, a meningocele and bilateral microphthalmia. This is the first reported case of the early prenatal diagnosis of this recently categorized genetic condition, in which the major features are hydrocephalus, multiple central nervous system malformations, microphthalmia with ocular malformations, severe psychomotor retardation, congenital myopathy and a very limited life expectancy.     

Temporal changes in blood lead levels of hazardous waste workers in New Jersey, 1984–1987

The blood lead levels of 568 New Jersey hazardous waste workers were determined at least once in the period 1984–1987. Workers almost always wore protective clothing in the field, which should have prevented exposure to lead. Therefore, despite their occupation, these workers are probably representative of the New Jersey suburban population in the mid-1980s. Blood lead levels ranged from 2.0–20.7 µg/dL, with an arithmetic mean value of 5.8 µg/dL, representing a decline from levels measured a decade earlier, but there was no clear change over the four years of the study. Blood lead levels increased with age of the worker up to age 60. Women showed lower levels than men in every age group.     

The classroom setting as a source of expectations about teachers and pupils

The major purpose of this research is to examine the impact of classroom spatial arrangement (open versus traditional) and orderliness (messy versus neat) on observers' impressions of teachers and pupils. In experiments 1 and 2, samples of college students were shown color slides of vacant elementary classrooms which varied on these two physical dimensions. Subjects were asked to indicate their impressions of the teacher and the pupils who used each room by completing a set of bipolar adjective scales. Data analysis indicated that teachers in neat classrooms were rated more positively than their counterparts in disorderly classrooms on measures of kindliness, inventiveness, and organization. Pupils associated with neat classrooms were judged to be happier and better behaved. Open classroom teachers received higher ratings than traditional classroom teachers on kindliness and inventiveness. In experiment 3, the same procedure was used to obtain ratings from fifth-grade students. Their judgements of teacher and pupil characteristics were also positively affected by neatness, but classroom arrangement had no impact.     

The mental health of expatriate and Kosovar Albanian humanitarian aid workers

The mental health consequences of exposure to traumatic events and the risk factors for psychological morbidity among expatriate and Kosovar Albanian humanitarian aid workers have not been well studied. In June 2000, we used standardised screening tools to survey 285 (69.5%) of 410 expatriate aid workers and 325 (75.8%) of 429 Kosovar Albanian aid workers from 22 humanitarian organizations that were implementing health programmes in Kosovo. The mean number of trauma events experienced by expatriates was 2.8 (standard deviation: 2.7) and by Kosovar staff 3.2 (standard deviation: 2.8). Although only 1.1% of expatriate and 6.2% of Kosovar aid workers reported symptoms consistent with the diagnosis for post-traumatic stress disorder, 17.2% and 16.9%, respectively, reported symptoms satisfying the definition of depression. Regression analysis demonstrated that the number of trauma events experienced was significantly associated with depression for the two sets of workers. Organisational support services may be an important mediating factor and should be targeted at both groups.