Library Express Delivery Service: The Evolution of a Campus Delivery Service at Florida State University

Libraries are faced with the challenge of developing new services that respond to the growing needs of their patron base. A library material delivery service is one new service model that is becoming increasingly popular among academic libraries around the country. While this service has shown positive results on college campuses, the service model is still evolving. The purpose of this article is to provide library professionals with a clear and concise overview of policies and logistics currently implemented by the Library Express Delivery Service at Florida State University.     

Campus Book Delivery at the University of Oklahoma

Abstract

At the University of Oklahoma, we began campus or home delivery of items from our library as well as those from other libraries. We have added more services over the years in response to requests from our users. In doing so, we found room for improvements. This paper addresses some of the issues we encountered.     

Desktop Delivery of Printed Materials at Auburn University

Abstract

In 2000, Auburn University Libraries implemented a new service, named AUBIExpress, to provide desktop delivery of print materials held at its three campus libraries. AUBIExpress provides electronic PDF copies of articles and book chapters from print resources located at Draughon Library (the main campus library), the Library of Architecture, Design and Construction, and the Veterinary Medical Library. The service is available, free, to Auburn University faculty, staff, graduate students, persons with disabilities and distance education students. There is a maximum request limit of five items per person per day and an item size limit of 50 pages. Requests, submitted through an online form, are usually processed within 2-4 business days.     

Online Courier: Utilization of a Third-Party System for Electronic Document Delivery

ABSTRACT

Online Courier is a service provided by UPS Document Exchange to deliver files via the World Wide Web. The Biomedical Information Service at the Bio-Medical Library of the University of Minnesota has been using Online Courier for electronic delivery in PDF format of journal articles. Reasons for selecting Online Courier, an overview of the software features, and details of our experience with it are presented.     

高校图书馆文献传递服务思考

文献传递服务是对图书馆馆藏资源的延伸和补充,是实现资源共享的重要方式。在阐述我国图书馆文献传递服务主要模式的基础上,分析了高校图书馆在文献传递服务过程中所面临的问题,提出了改进文献传递服务工作的措施。     

原文传递业务流程中的用户满意度分析

以高校图书馆原文传递业务为例,定性地分析原文传递业务流程中影响用户满意度的三个因素：用户与系统交互的便利性、传递的速度即时间、需要支付的处理费用;探讨原文传递业务流程中应如何提高用户的满意度,从而更好地为用户服务的问题。     

网络环境下高校图书馆文献传递服务发展对策

为了加速文献信息传播和实现真正意义上的资源共享,图书馆界开展了文献传递服务。通过文献研究的方法,分析目前高校图书馆文献传递服务存在的问题,提出网络环境下图书馆文献传递服务的发展对策。     

文献传递服务中多方利益的平衡

文献传递服务涉及图书馆之间、图书馆与用户之间、用户与用户之间等多方面的利益关系,如何根据文献传递服务成本的构成要素,兼顾各方面的利益平衡,直接关系着文献传递服务的可持续发展。     

The Way Forward: Improving Interlibrary Loan Service Delivery at a Caribbean Academic Library

The Alma Jordan Library (AJL) is located on the St. Augustine Campus, Trinidad and Tobago and is the largest academic library in the University of the West Indies' library system. This article examines interlibrary loan and document delivery (ILL/DD) services, discusses existing ILL/DD activities, and analyzes usage statistics at this Caribbean educational institution. It reviews the current literature that exists about ILL/DD in the Caribbean and other academic institutions outside the region. This article serves to add to the body of literature on this topic and provides practical recommendations for improving the current service.     

对高校图书馆馆际互借和文献传递服务的思考——以四川大学图书馆为例

阐述了高校图书馆开展馆际互借与文献传递服务的必要性,分析了馆际互借与文献传递服务工作中存在的问题,并提出了改进措施。     

对提高高校文献传递服务效率与质量的思考

本文阐述了高校图书馆文献传递服务工作发展的现状,分析了文献传递服务存在的问题,提出了提高文献传递服务质量的具体措施。     

基于虚拟联合目录的高校文献传递服务体系建设

目前四川省高校的文献资源及网络数字资源相对不足,难以满足学校快速发展和提高教学科研水平的文献信息需求。为提高各高校的文献资源保障和服务能力,通过建立基于虚拟联合目录的高校文献传递服务体系,以数字资源建设为突破口,重点提高本校优势领域和新办专业的文献保障水平,以馆际协作协调为补充,优势互补,资源共享,多快好省地扩大全省高校文献保障范围和深度是一条切实可行的道路。     

知识的开放与平等——文献传递服务对图书馆人文精神实现的推进

知识的开放与平等是图书馆人文精神的内涵,文献传递服务从读者群的超地域性、文献来源的超馆藏性、读者文献获取方式的便捷性三个方面推进了图书馆人文精神的实现。     

Electronic Document Delivery: The Ibadan University Library Experience

New information communication technologies, such as the Internet and electronic publishing, not only enhance the range of publications that libraries can provide for their users but also increase the speed with which such requests can be met. This article describes the development of electronic document delivery (EDD) at the Kenneth Dike Library at the University of Ibadan, Nigeria. A successful EDD program depends upon good intranet and Internet network systems, document availability, user awareness and training, and ease of use. The major challenge to this service is inconsistent power supply, which the university is addressing with the aid of a grant from the MacArthur Foundation for backup electric generators and a university solar energy project. It is hoped that this will assure better and more reliable power service in support of EDD in future. New information delivery regulations and laws guiding adequate service will also emerge but must be properly applied for effective and positive results.     

Survey Says…?: Assessing Interlibrary Loan/Document Delivery Use and Awareness for Responsive Service Delivery

Abstract

The object of this study is to assess Texas A&M University (TAMU) students/faculty/staff members’ use and awareness of the Libraries’ free document delivery and interlibrary loan service, branded as “Get It For Me.” Since 2010, we have continued to see a decline in new user registrations each year. Previous Get It For Me user surveys conducted in 2003 and 2011 indicated that the overall satisfaction of registered users was high and customer feedback gleaned from these surveys was used to initiate a number of service improvements. But what about the large percentage of the campus community who do not use the Get It For Me service? Are they aware of what this service has to offer? If so, why might they choose not to use it? If they are not aware of the service, might they use it if they knew more about how it can assist them in their scholarly endeavors? Instead of only surveying those customers who have used this service, we invited everyone on TAMU College Station campus to participate in the survey. Promoting the service is a vital component of service delivery.     

高校地区性文献传递系统的构建与运行

分析构建高校地区性文献传递系统的必要性和可能性,设计高校地区性文献传递系统的基本结构,并详细探讨其4个组成子系统的内容和功能。     

Rethinking Mobile Delivery: Using Quick Response Codes to Access Information at the Point of Need

This article covers the use of Quick Response (QR) codes to provide instant mobile access to information, digital collections, educational offerings, library website, subject guides, text messages, videos, and library personnel. The array of uses and the value of using QR codes to push customized information to patrons are explained. A case is developed for using QR codes for mobile delivery of customized information to patrons. Applications in use at the Libraries of the University of Utah will be reviewed to provide readers with ideas for use in their library.     

馆际互借与文献传递服务转型策略探究——以上海交通大学图书馆为例

随着智慧图书馆建设日趋完善,高校图书馆的各项业务面临着转型。作为传统业务之一,馆际互借与文献传递服务面临着读者所发申请量逐年减少,所申请文献的获取难度加大,读者日益个性化需求难以满足的挑战。文章从图书馆多业务协同的角度出发,提出将馆际互借与文献传递同学科服务、借阅服务、荐购等相融合,并对相关系统平台提出改进建议,增加读者与馆员即时交互的功能,从而更高效地满足读者的文献需求。     

A Web 2.0 Catalog and Document Delivery: Hold this for me at Western Michigan University

This article details the implementation of an electronic request service that allows users to register item requests directly from the OPAC without re-typing the bibliographic information and at no cost. This project supports the overall efforts of the university by furthering the Western Michigan University strategic plan to implement a user-friendly document delivery service. This article describes this innovative and easy way to access a reservation list to retrieve library items by implementing customized web-based management using MySQL and Voyager Oracle? backend. The advantage of a web-based management system is its ease of use and highly customizable features. Some statistics on the number of requests from 2008–2011 are also included.     

Document Delivery and Collection Development

Abstract

Libraries ate working with new formats and new modes of delivery for users. After identifying the availability of these, and what the locally owned collection can provide, librarians must then determine which mode of delivery best suits their users’ needs, ownership vs. access, impact of these decisions, and funding to support these decisions. As the authors of this paper consider the current setting, they address these issues as they relate to their institution, including the use of user's document delivery requests as a selection criteria.