共查询到20条相似文献,搜索用时 25 毫秒
1.
ABSTRACTAs libraries of all types and sizes continue to re-envision themselves to remain relevant in a rapidly changing information landscape, the single service point is visible evidence of this effort. In a complex environment, combining formerly disparate functional or service units is for many libraries both an innovative and effective way to manage resources and services. It is the intent of this overview to look beyond these issues to find similarities in theme and application that may be useful for those considering implementation of a one-stop model. 相似文献
2.
Ryan Litsey Susan Hidalgo Kaley Daniel Julie Barnett Amy Kim Shannon Jones 《Journal Of Access Services》2015,12(1-2):31-41
The academic library, given its often privileged position on campus, is the information source that can include directional as well as general campus facts among the myriad of print and e-resources for reference. Also, an academic library's audiences can be quite varied and include prospective students or parents seeking more general knowledge of the building and the campus. Many times this need for information drives patrons to the library service desks. Sometimes, especially during the high-demand seasons of new student orientation and beginning of the fall semesters, the desk is so busy that many patrons will leave because they don't have the time to wait. To address this immediate need for information, Texas Tech University Libraries developed an interactive kiosk to provide general information for frequently asked questions in a more efficient, creative, and interactive way. The kiosk provides a fun method of satisfying a patron's information needs without the requirement of a staff member or the need to wait in line for help. The kiosk is available as long as the Library is open and provides a variety of useful answers to general questions, as well as facts about the Library. 相似文献
3.
Mark A. Giesler 《Journal Of Access Services》2017,14(4):188-214
Labeled “third-sector” community organizations, public libraries serve homeless individuals by default. Using focus group interview data with library personnel, this qualitative study explored how public libraries in 8 urban and suburban communities in one Midwestern state perceived and served homeless patrons. Three themes emerged: (1) the recognition that libraries serve as makeshift shelters, (2) the inconsistent implementation of code of conduct policy regarding homeless patrons; and (3) innovative “under the radar” responses by administration and staff to resolve the tensions enacted by the presence of homeless persons in library facilities. Recommendations for staff training, internal policy revision, and enhanced collaboration between social service agency and public library staff are provided. 相似文献
4.
《Journal Of Access Services》2013,10(4):89-96
Abstract In 1991, the University Libraries of Northern Illinois University implemented a revised policy for renewals of library materials. Various system, staff, and patronrelated concerns required the access services department to adapt to immediate demands, then to seek longterm solutions. This case study examines the initial impact of the new policy, corrections, and new procedures that were adopted over time. It also examines ongoing issues related to renewals policy. 相似文献
5.
通过对图书馆开架借阅方式优缺点及现代信息环境对图书馆的影响的分析,提出图书馆的借阅方式应走向更加开放的开架方式。 相似文献
6.
Douglas A. Galbi 《Public Library Quarterly》2013,32(4):351-371
ABSTRACT. Underappreciated data concerning libraries' holdings and circulation over the past century and a half offer insights into the behavior of libraries and their users. Book circulation per public library user indicates an outcome of users' demand for books and libraries' supply of books. From 1856 to 1978, library users borrowed from U.S. public libraries about 15 books per user per year. From 1978 to 2004, about 25% of book circulation shifted to audio‐visual circulation. Over about a century and a half, library book circulation per user shows no strong, long‐run trend either up or down. This outcome suggests that libraries have adapted to maintain the stability of their operation and that library borrowing practices are well‐embedded in popular life. 相似文献
7.
Dahlgren Memorial Library, the Graduate Health and Life Sciences Research Library at Georgetown University moved from the Sierra integrated library system (ILS) to Cybertools in July 2016. This article will discuss the reasons for the move and how the system was implemented. The challenges that were faced and the many benefits of using the new ILS will also be discussed. 相似文献
8.
Denise O’Shea 《Journal Of Access Services》2015,12(1-2):14-20
In 2014, access services librarians and professional staff from various institutions all over New Jersey came together at The College of New Jersey, in Ewing Township, to discuss regional trends and issues in access services. Library staff at these institutions face many of the same issues from managing student assistants, to dealing with stacks management, and handling building security. The goal of the daylong meeting was to build bonds between access services staff at the different institutions, and to learn from one another's experiences during a series of roundtable discussions, and informal conversations over coffee and lunch. It was the first meeting of its kind in New Jersey and the organizers plan to make it an annual occurrence under the name Let's Circulate. This article is a summary of the first meeting. 相似文献
9.
ABSTRACTIn the summer of 2010, to provide a “one-stop shop” service point to Woodruff Library patrons, the Circulation, Reference, and Learning Commons (LC) desks merged into the unified Library Service Desk (LSD) under Access Services. Last year, due to organizational changes in the library and IT, and anticipated support needs of the new LC spaces and technologies, Student Digital Life opened a separate LC Technical Support desk. The lessons of the year of the two desks, funding considerations, and the persistent goal to streamline the experience of our patrons resulted in transitioning the functions of the LC desk to LSD, thus evolving it to new organizational and operational levels. 相似文献
10.
Julia McKenna 《Journal Of Access Services》2020,17(2):74-82
AbstractStudent employees are an invaluable asset to academic libraries. They supplement limited professional staffing, allow for students to engage with their academic community, and give work opportunities to those currently enrolled in school. This article reviews several practical ways to train library student workers that both minimizes hands-on staff time and allows for high customer service and student employee success. Best practices include (a) a student worker training assessment, (b) explicit student worker policies, (c) an annual mandatory training session, (d) online training, (e) a focus on student worker retention, and (f) unique student worker roles. 相似文献
11.
This article presents the results of a Web-based survey regarding the circulation of tablets in academic libraries. The survey, which was completed by 61 respondents, identifies the most common circulation policies and procedures used. These results will help other academic institutions develop their own policy or update existing ones. Areas of disagreement raised by the survey are also discussed and avenues for further study are identified. 相似文献
12.
ABSTRACTThis article discusses a public service review and redesign that resulted in a blended service desk combining reference and circulation functions, staffed by nonlibrarians. The redesign implements a number of organizational structures that encourage service excellence, as found in the business literature and in examples of nonlibrary organizations that excel in customer service. The article identifies key organizational structures that have been shown to support or hinder good service and discusses the process of implementing these structures in practice and the results of an assessment process designed around determining success. 相似文献
13.
Laura Galas Sider 《Journal Of Access Services》2016,13(2):91-100
ABSTRACTThis article describes the planning process and implementation of a single service point at Yale University's Sterling Memorial Library. While much recent scholarship on single service points (SSPs) has focused on the virtues or hazards of eliminating reference desks in libraries nationwide, this essay explores the ways in which single service points can improve the patron experience by bringing together circulation, information services, and library privileges. It begins with an overview of the process at Sterling, including the library renovation that enabled our transition. After laying out the planning, training, and implementation phases of the single service point, the essay presents the major issues with which SSPs must contend (staff expertise, integration within the library, and designing a space to suit both staff and patrons) and considers the potential of such service points to improve library services. 相似文献
14.
Jimmie Epling 《资料收集管理》2013,38(2):110-111
This article describes a computer program developed by the author to extract subject-level usage and inventory data from Aleph system reports and to track usage trends by subject over time. Two implementations of the program are detailed, at the Institute of Fine Arts Library and the East Asian collection at Bobst Library, both at New York University. Use of the program in processing inventory, in-house usage, and circulation data in greater detail is demonstrated. Information about usage trends within major Library of Congress subject areas provides collection managers with more precise data for use in a variety of collection management decisions. The article shows that the program offers significant new functionality for collection assessment. 相似文献
15.
《Journal Of Access Services》2013,10(1):211-219
Abstract Access Services appeared as an organizational unit in libraries relatively recently, in response to some very specific trends in the library environment. Will this organizational model survive as new trends affect libraries in the future? This essay discusses some of the essential features of access services and speculates as to how they will evolve and remain relevant in the future. 相似文献
16.
《Journal Of Access Services》2013,10(1):5-24
Abstract Access services in libraries has a brief, but dynamic history and will have a vibrant future. It is time to assess accomplishments, but also to look ahead. Ten questions on general topics related to the origin, evolution and future of access services were posed to five members of the editorial board of the Journal of Access Services. Among them are represented a variety of perspectives, experiences, and expertise. They are, in the order of their responses as listed in the text: Mary Anne Hansen (MAH), Jakob Harnest (JH), Virginia Steel (VS), Joan Ellen Stein (JES), and Pat Weaver-Myers (PWM). 相似文献
17.
Juanita Cardona 《Public Services Quarterly》2020,16(2):130-138
AbstractThe use of a paper-based tally sheet systems for gathering reference statistics has been unchanged for decades. However, with new technology and data gathering tools being developed, libraries now have an alternative for gathering statistical data more efficiently. This paper will discuss the strengths and weaknesses of both paper-based tally sheet forms and electronic tracking systems being used in libraries and will encompass a variety of commercial, open source, and homegrown products. Preference for either tool will be explored and determine reasons for a libraries reluctance to embrace new technology and keeping with old methods. 相似文献
18.
Sydney Thompson William Cross Lillian Rigling John Vickery 《Journal Of Access Services》2017,14(3):118-125
The North Carolina State University Libraries has long recognized the financial burden textbook costs place on students. By crosswalking information on use of our textbook collection with textbook cost and course enrollment data, we have begun to map the environment for textbook use at the university and identified opportunities for faculty outreach in promoting alternatives to traditional textbooks, including our Alt-Textbook program. This article describes our programs, our investigation of textbook use patterns, and how we are using these data to inform our practice. 相似文献
19.
Kristina Rose 《Journal Of Access Services》2017,14(4):171-187
Rapid analytics and visualization software such as Tableau provide an opportunity for Access Services staff to utilize quantitative data on a routine basis to support decision-making about services and staffing. Data visualization tools make analyzing, updating, and sharing data analysis easier and faster than ever before. However, fullest utilization of these tools requires consistent, on demand access to data. This article discusses a strategic initiative at NYU Libraries to support data-driven decision-making by establishing a robust data warehouse paired with front-end access for library staff via Tableau Desktop. Specific application of this model to reporting, usage visualization, and workflow analysis in Access Services is discussed. 相似文献
20.
Elena Carrillo 《Journal Of Access Services》2019,16(1):21-33
After 40 years under one manager, the Circulation Department at the Richard J. Daley Library was long past due for a change. The challenge of reorganizing included interesting and interrelated aspects: changes to workflows and assignments, moving staff and functions inside the department and across departments, and a deep dive into the culture to which staff had become habituated. Managers eliminated redundancies and increased services, effectiveness, productivity, and joy. This case study is a testament to how successful change happens with patience, respect, and a willingness to be flexible. 相似文献