Knowledge sharing and ERP system usage in post-implementation stage

Many organizations have adopted enterprise resource planning (ERP) systems in recent years to integrate information and information-based processes within and across functional areas. Because of the under-utilization of ERP systems, most of these organizations are disappointed in reaching the anticipated business goals. It is imperative to explore how to facilitate the usage of ERP systems for organizations. This study aims to develop an understanding of the effect of knowledge sharing on ERP system usage and the factors affecting employees’ knowledge sharing after the initial implementation of an ERP system. Selected social oriented theories were employed to develop our conceptual model. By means of a survey of 804 ERP users from 53 Taiwan companies, we confirmed our research model to some extent and found that social capital, intrinsic motivation, and self-efficacy all have significant impacts on knowledge sharing. However, contrary to common belief, we found a negative, though insignificant, effect of extrinsic motivation on knowledge sharing. The implications for research, practice, and future research directions are discussed herein.     

Managing knowledge sharing: Emergent and engineering approaches

We wished to determine how the process of knowledge sharing could be managed, seeing that it is a knowledge management dilemma. If knowledge sharing is crucial to an organization’s interests, but is inherently emergent in nature, how can the organization still manage the process? In order to answer this question, a distinction was made between two approaches towards managing knowledge sharing: an emergent approach, focusing on the social dynamics between organizational members and the nature of their daily tasks, and an engineering approach, focusing on management interventions to facilitate knowledge transfer. While the first is central to today’s thinking about knowledge, we used a field study in six organizations to show that both approaches have value in explaining knowledge sharing. Instruments that are part of the engineering approach create conditions for variables in the emergent approach, which in turn also exert a direct influence on knowledge sharing.     

Ignore your partners’ current Facebook friends; beware the ones they add!

In this study, we examined two behaviors that could evoke Facebook jealousy and cause relationship problems among romantic partners: (1) Facebook solicitation behaviors (i.e., making or accepting friend requests with romantic interests) while in the current relationship, and (2) having romantic interests on existing Facebook friends lists. In our sample of 148 undergraduates, those who had lower commitment to their partners were more likely to make and accept Facebook friend requests with romantic interests during their relationship. However, commitment was unrelated to the number of romantic alternatives contained on one’s Facebook friends list or the frequency of Facebook solicitation while single. Additionally, attachment anxiety predicted Facebook solicitation behaviors, but this relationship was mediated by Facebook jealousy. Our findings confirm that Facebook is used to solicit connections with romantic interests both while single and during committed relationships; however, it is only those connections that are made during the relationship that are markers of lower commitment. Moreover, our study adds to a growing body of research that connects face-to-face relationship theories to the virtual environment.     

Posting,commenting, and tagging: Effects of sharing news stories on Facebook

Social networking sites such as Facebook provide new ways of sharing news stories that allow users to act as opinion leaders in their networks, encourage discussion, and potentially increase their involvement in current events. This study identifies the particular features of Facebook that facilitate the discussion of news and tests their effects on involvement and feelings of influence. Participants (N = 265) in a 3 (Broadcast level: news feed vs. wall post vs. direct message) × 3 (Elaboration: opinion vs. question vs. no comment) × 2 (Involving-friends: tag vs. no tag) between-subjects factorial experiment were randomly assigned to share a story from a news website on Facebook. Results show that user involvement in the news content depends on the social affordances of the site, particularly those that allow for audience customization and those that drive network feedback. Asking the network’s opinions and targeting specific friends led to greater involvement in the news content. Discussion through comments led to a greater sense of influence and greater involvement for those sharing the news story. These findings highlight the importance of encouraging individuals to act as sources of information in their networks to drive engagement in current events in the changing news landscape.     

Correlates of Facebook usage patterns: The relationship between passive Facebook use,social anxiety symptoms,and brooding

Facebook (FB)¹ is a popular platform for interacting with others to establish or maintain relationships. Compared to other interpersonal exchanges, FB does not require in-person interactions. Therefore, FB may represent an important social sphere for individuals with social anxiety disorder (SAD).² Examining the relationship between social anxiety symptoms and FB activity could inform future research on the benefits or consequences of FB use in SAD individuals. This study examined the relationship between social anxiety symptoms and different FB usage patterns. We also considered the role of brooding—a known risk factor for SAD. 75 nonclinical FB users completed questionnaires about psychological symptoms, FB usage, and brooding. Greater social anxiety symptoms were associated with spending more time on FB and passively using FB (i.e., viewing other’s profiles without interacting). Brooding mediated the relationship between passive FB use and social anxiety symptoms. An alternative model demonstrated that social anxiety symptoms mediated the association between passive FB use and brooding. This study was limited by its cross-sectional, self-report design. Future research should assess FB use with objective, real-time data and use experimental designs. Results have implications for the cognitive–behavioral model of SAD.     

The uses and gratifications of using Facebook music listening applications

Despite rapid adoption of social media as a means of music listening, little is known about users’ motivations. This study applies the uses and gratifications approach to users’ motivations for using music listening applications on Facebook. Participants completed an online survey, and 153 out of 576 respondents indicated that they used a Facebook music listening application. A principal axis factor analysis identified three different motivations for this usage, namely entertainment, communication, and habitual diversion gratifications. The entertainment and communication gratifications replicate those found in prior uses and gratifications research concerning other social networking features, illustrating the strong similarity between uses of music and social media. However, the habitual diversion gratification may serve to distinguish listening applications from other features. Identifying and explaining these factors is relevant to social media users, musicians and application designers, as they explain what motivates a means of music listening that is gaining prominence.     

Facebook or Renren? A comparative study of social networking site use and social capital among Chinese international students in the United States

Social networking sites (SNSs) are important tools for college students to maintain and develop social capital. Yet, few studies on the social implications of using SNSs have focused on international students and their use of different social media platforms for social capital. This study aims to fill this gap by examining the implications of using host country and home country SNSs for social capital among Chinese international students in the United States. A survey of Chinese international students at a large public university (N = 210) reveals that both Facebook and Renren use are positively associated with bridging social capital but not with bonding social capital. Facebook use has a stronger relationship with bridging social capital than does Renren use. Yet, only Renren use has a significant and positive relationship with maintaining home country social capital. These results have practical implications for international students to develop different types of social capital through different social media platforms.     

Factors influencing the consumer adoption of Facebook: A two-country study of youth markets

Facebook and other social network sites (SNSs) are quickly becoming one of the most popular tools for social communication and marketing. The present research examined factors that affect consumers' self-disclosure and participation of commercial activities on Facebook across two markets. Drawing upon the social exchange model, the uses and gratification model, and the social identity model, a conceptual model was developed and estimated. The major independent variables included perceived convenience, self-presentation, enjoyment, perceived risk, and social influence. Focusing on youth consumers, the model was tested by using data collected in Hong Kong and Japan. Findings across these two markets reflect cross-market similarities and differences that are related to consumers' motivation of using Facebook. Both theoretical and practical implications were drawn from these findings.     

A knowledge grid model and platform for global knowledge sharing

This paper proposes a knowledge grid model for sharing and managing globally distributed knowledge resources. The model organizes knowledge in a three-dimensional knowledge space, and provides a knowledge grid operation language, KGOL. Internet users can use the KGOL to create their knowledge grids, to put knowledge to them, to edit knowledge, to partially or wholly open their grids to all or some particular grids, and to get the required knowledge from the open knowledge of all the knowledge grids. The model enables people to conveniently share knowledge with each other when they work on the Internet. A software platform based on the proposed model has been implemented and used for knowledge sharing in research teams.     

A community-based approach to sharing knowledge before,during, and after crisis events: A case study from Thailand

This study adopts a structuration perspective to examine the knowledge sharing activities within local communities using social media to combat the 7-month 2011 Thai flood crisis using a qualitative case study. The crisis represented a unique situation wherein social media was used extensively during the most catastrophic flood crisis in Thailand. Data were collected from focus groups and in-depth interviews with flood victims, community leaders, NGOs, politicians, large enterprises, and Army leaders. The study divides the crisis event into three phases: pre-, during-, and post-crisis, treating each as both separate and interrelated, due to the changing information needs. The socialization and structuration theories were used as theoretical lenses to investigate how social media can play an important role in knowledge sharing activities in each phase of a crisis. The case study shows that social media can be adapted to fit the information and knowledge needs in each phase. This study's findings are useful and relevant for crisis managers, and clarify the potential usefulness of social media as a knowledge sharing tool during a crisis.     

Facebook use depending on age: The influence of social comparisons

Facebook use is analyzed depending on age and occurrence of social comparisons. The hypotheses state that age is negatively associated with Facebook use and that this association is mediated by social comparison orientation. Data collection was realized via the Internet. The online-questionnaire included information on Facebook use on the basis of a behavioral report (cf., McAndrew & Jeong, 2012), an inventory for measuring social comparison orientation by Gibbons and Buunk (1999), and demographic questions. Results are based on 335 participants. They confirm both the negative association between age and frequency of Facebook activities and the mediation of this association by comparison orientation. These results are interpreted on the basis of evolutionary theory. This study offers new insights on the mediating role of social comparisons in the relationship between age and Facebook use. In the discussion suggestions for further routes of research on the link between age, comparison orientation, and Facebook use are outlined.     

The impact of cultural collectivism on knowledge sharing among information technology majoring undergraduates

The aim of the present study is to investigate the impact of cultural collectivism on knowledge sharing among information technology majoring undergraduates in Turkey. The study proposes a research model based on the theory of reasoned action (TRA). A structural equation model was used to test the research model against the data collected by means of a self-report questionnaire. Results show that cultural collectivism has a positive and significant impact on attitudes toward and subjective norms with regard to knowledge sharing. Confirming the TRA, results also suggest that behavioral intentions are jointly determined by attitudes and subjective norms. Implications of these findings are discussed.     

Facilitating educators’ knowledge sharing with dedicated Information Systems

The process of knowledge sharing can be seen as the lifeblood for the establishment of a true Knowledge Society. Such a society must be grounded on an iterative process whereby existing knowledge is constantly shared, consolidated and – crucially – enriched with new knowledge. And knowledge sharing is the means by which that enrichment can take place. Without doubt, these processes play a vital role in the context of education, which ultimately has a strong bearing on the formation of the Knowledge Society. In this paper, knowledge sharing among educators is discussed within the context of long-term research work that the authors have carried out in the field. The paper reports on the design and development of a series of Information Systems conceived for the sharing of practices among educational practitioners. It discusses the thinking behind these different but related systems and examines how this is borne out in the implementation of key system features.     

Using social power and influence to mobilise the supply chain into knowledge sharing: A case in insurance

The paper explores the antecedent effects of social influences arising from buyer power and supplier competition on knowledge sharing behaviours within a horizontal supply chain. A 2-year long empirical study examining web posts from a dedicated social supplier platform (SSN), together with interview and ‘conversational’ data over a similar time period was conducted within insurance claims. The findings show social power and influence play a powerful role in supporting knowledge sharing even in typically competitive supply chains where information and knowledge exchange is usually guarded.     

Beyond Facebook: The generalization of social networking site measures

PurposePrevious research on social networking sites (SNSs) suggests several factors that contribute to SNS use. However, the factors were specific to a particular website. We wished to know if similar factors could predict the use of a new SNS in terms of usefulness and satisfaction with the goal of creating factors that would generalize across SNSs.ResultsParticipants reported their SNS Diet and performed five tasks using a new SNS. Then, participants reported which of the five tasks was most frustrating. Participants also reported if the usefulness of the SNS would affect their future use of the site. Participants with a high SNS Diet used SNSs once a day or more. The SNS Diet was predictive of a participant’s satisfaction rating and a participant’s perception of usefulness.ConclusionThe differences suggest that different groups of social networking users will respond differently based on their SNS Diet. This study finds support for both the Rational Actor Perspective and the Web Acceptance Model. We outline a new continuous measure of SNS use which generalizes across different social networks.     

The Janus face of Facebook: Positive and negative sides of social networking site use

There is an increasing awareness that social networking site (SNS) use includes a socio-psychologically positive and a negative side. However, research remains largely silent on which side dominates in driving SNS use. To address this gap and to better understand the nature of SNSs we examine the positive and negative drivers of SNS use in parallel. We draw on the uses and gratifications theory and place social enhancement and interpersonal connectivity as the socio-psychologically positive gratifications and exhibitionism and voyeurism as the adverse gratifications predicting SNS use. We further link these gratifications to two key psychological needs, namely self-presentation and the need to belong. We conceptualize our dependent variable, SNS use, as a multi-dimensional second-order construct that consists of content production, content consumption, amount of usage, and comprehensiveness of one's profile information. We use longitudinal data from Facebook users to test our research model. The results show that exhibitionism, voyeurism and interpersonal connectivity predict SNS use. Furthermore, the number of friends in the SNS decreases the effect of exhibitionism and increases the effect of social enhancement. Altogether, the role of exhibitionism and voyeurism in predicting SNS use underscores the need for increased awareness of the socio-psychologically dark side of SNSs.     

Special knowledge sharing incentive mechanism for two clients with complementary knowledge: A principal-agent perspective

In this paper, we study how the firm share the special knowledge of two knowledge-complementarity clients by implementing a large and complex project which the firm out-sourced. Firstly, incentive mechanism for complementarity special knowledge sharing are designed for clients being risk-neutral and risk-averse respectively under the asymmetric information. Further, knowledge complementary effects and other relevant factors on the optimal incentive coefficient are analyzed. Lastly, the numerical results are reported.     

Individual characteristics influencing the sharing of knowledge on social networking services: online identity,self-efficacy,and knowledge sharing intentions

ABSTRACT

Social media have become an important place for individuals with similar interests to exchange opinions and share resources. Ubiquitous collaborative learning environments in SNS have great educational and organisational potential and offer a platform for sharing knowledge. Rising interest in personal factors in knowledge management research calls for a better understanding of how knowledge is shared in SNS-based collaborative learning. Grounded on the theories of planned behaviour and social identity, this study investigates individual characteristics that affect the sharing of knowledge in SNS learning communities. The study also examines whether intent to share knowledge mediates those personal characteristics and sharing of knowledge. Eighty individuals from five active Facebook groups participated in this study. The findings indicate that individual characteristics, such as online personal identity, web-specific self-efficacy, and knowledge-creation self-efficacy significantly predict sharing of knowledge. In addition, intent to share knowledge mediates between the sharing of knowledge and online identity, web-specific self-efficacy, or knowledge-creation self-efficacy. The results reveal a need for customised support and environmental design focusing on online personal identity, web-specific self-efficacy, knowledge-creation self-efficacy, and intent to share knowledge in a knowledge-sharing community on SNS. Implications for the SNS communities and suggestions for further research are discussed.     

Retracted: Human factors of knowledge sharing intention among taiwanese enterprises: a preliminary study

Knowledge management (KM) is very important in the business world of today. The Taiwanese government has recognized the importance of KM in helping small and medium enterprises (SMEs) to innovate through both their internal core competencies and external resources. They have the KM promotion project to combine resources from the information service industry and the academic sector in order to assist SMEs, and have been attempting to introduce the process of KM since 1993. The motivation, opportunity, and ability (MOA) framework has been applied to study how this MOA availability drives knowledge sharing in large enterprises. This study investigates the factors or barriers that influence the intention of knowledge sharing in Taiwanese SMEs through the MOA framework. It should help business managers identify the motivational elements that can encourage investment in it, and then propose pragmatic suggestions for introducing KM initiatives in order to reinvigorate the numbers of KM‐implementing SMEs in Taiwan. © 2012 Wiley Periodicals, Inc.     

Culture effects on the knowledge sharing in multi-national virtual classes: A mixed method

In multi-national and cross-cultural virtual classes, students’ cultural values have significant impacts on knowledge sharing process. According to Hofstede’s cultural dimensions, we conducted a mixed method to investigate how national cultural values effect on explicit and implicit knowledge sharing within a multi-national virtual class. First, we adopted a qualitative case study with 6 semi-structure interviews to explore the culture effects on knowledge sharing. Second, we conducted a cross-sectional survey to examine the interaction effects of culture and different knowledge sharing motivations. These findings suggest some cultural values (i.e., collectivism) directly impact knowledge sharing, while most cultural values (i.e., power distance, uncertainty avoidance, and Confucian dynamism) have interactive effects with knowledge sharing motivations. Furthermore, we also found some cultural values, like concern for face, have complex effects on knowledge sharing. This research contributes to the knowledge sharing literature, and provides practical implications for the organization work of computer-based education systems.