基于属性水平的品牌来源国作用机制研究——信息处理的视角

制造和质量控制技术在全球范围的转移,导致制造国影响减弱,这对传统原产地研究提出了新的挑战。本研究在区分品牌来源国和产品制造国的基础上,通过把产品属性划分为搜索属性和信任属性,探索品牌来源国如何在属性评价层面上影响消费者。本研究发现,品牌来源国主要在信任属性上影响消费者对产品的评价。不仅如此,与新手型消费者相比,专家型消费者评价信任属性时更多地受到品牌来源国刻板印象的影响。     

Leveraging Supply Chain Integration through Planning Comprehensiveness: An Organizational Information Processing Theory Perspective

This study extends prior research on supply chain planning and integration by examining the underlying capabilities by which firms exploit the information they gain from integration activities. We use organizational information processing theory (OIPT) to develop hypotheses that identify the comprehensiveness of an organization's supply chain planning capabilities as an important mediator in the relationship between its supply chain integration activities and its operational performance. Further, our interpretation of OIPT suggests that an organization's usage of technology‐enabled supply chain management systems (SCMS) moderates these effects. Using survey data from 445 global firms, we estimate the corresponding moderated‐mediation structural model. The results indicate that usage of SCMS enables organizations to better utilize the information they gain from external integration efforts (relationships with customers and suppliers), thus improving the comprehensiveness of their supply chain planning capabilities. In contrast, the use of SCMS appears to be a partial substitute for internal integration as a driver of planning comprehensiveness. Most importantly, the results suggest that planning comprehensiveness is a significant generative means by which integration and technology investments produce superior operational performance. These findings provide a richer and more theoretically grounded explanation of relationships between supply chain integration, supply chain planning, and operational performance.     

面向计算机处理的会计记账方法

当代软件的发展要求ERP系统更为有效地为企业提供有用的数据资料,但是目前复式记账法阻碍了ERP系统的进一步发展,为了开发高效的应用软件,应该改变会计记账方法,设计出单式多项增减记账法.以及三限记账法.     

Examining the Antecedents and Consequences of Corporate Reputation: A Customer Perspective

This paper extends previous work to examine the antecedents and customer-related consequences of corporate reputation for one important stakeholder group, customers, and within a special service sector where product and corporate associations are synonymous. We begin by linking the concept of corporate reputation to related concepts. Then, using structural equation modelling on customer survey data (n=511), we examine the impact of customer satisfaction and trust on corporate reputation, as well as how corporate reputation affects customer loyalty and word of mouth behaviour. The management implications of these results are discussed.     

The Influence of Task Interruption on Individual Decision Making: An Information Overload Perspective

Interruptions are a common aspect of the work environment of most organizations. Yet little is known about how interruptions and their characteristics, such as frequency of occurrence, influence decision-making performance of individuals. Consequently, this paper reports the results of two experiments investigating the influence of interruptions on individual decision making. Interruptions were found to improve decision-making performance on simple tasks and to lower performance on complex tasks. For complex tasks, the frequency of interruptions and the dissimilarity of content between the primary and interruption tasks was found to exacerbate this effect. The implications of these results for future research and practice are discussed.     

Configurations of knowledge transfer relations: An empirically based taxonomy and its determinants

We focus in this study on sets of inter-organizational relationships (IORs) by applying a configurational approach that includes both the diversity and the intensity of knowledge transfer IORs. We use a latent class cluster analysis to empirically explore the kinds of IORs configurations. We then use antecedents derived from the IOR literature to explain firm membership in those configurations. Our tests allow us to identify four configurations ranging from isolated innovators to innovating firms embedded in diverse and deep sets of IORs. We show that internal knowledge use by firms, and the types of innovative activities in which they engage, are strong predictors of firm membership in different configurations.     

Using Information: A Financial Stakeholders’ Perspective

Complete disclosure is fundamental to ensuring proper and efficient financial transactions. The call for greater levels of disclosure has been a central theme in the socially responsible investment community. However, in today's world, there are differing approaches to the issue of disclosure. On the one hand, there are calls for more disclosure in the wake of debacles such as that illustrated by Enron Corp. On the other hand, there are concerns about security and the possibility that more disclosure might compromise security. What is needed is the identification and exploration of opportunities where the socially responsible investment community collaborates with other stakeholders with the aim of leveraging environmental information to work for positive societal change. In this effort there is a need for new methodologies, new and more sophisticated models with greater predictive power, and increased emphasis on education for the next generation of business leaders.     

Information Processing of Genetically Modified Food Messages Under Different Motives: An Adaptation of the Multiple-Motive Heuristic-Systematic Model

Recent risk management research has noted the importance of understanding how the lay public processes and reacts to risk-related information. Guided by the multiple-motive heuristic-systematic model, this study examines (1) how individuals process messages in the context of genetically modified foods to change their attitudes and (2) how the persuasion process varies across types of motives. In the three treatment conditions of accuracy, defense, and impression motives, the respondents changed their attitudes through either the heuristic or the systematic mode, depending on their motives. The accuracy-motive group appeared to use the systematic processing mode, while the impression-motive group seemed to employ the heuristic processing mode. The empirical findings highlight the importance of incorporating motives to improve our understanding of the process of attitude change in risk management and communication contexts.     

An Empirical Study of the Volkswagen Crisis in China: Customers’ Information Processing and Behavioral Intentions

Product‐harm crises usually lead to product recalls, which may cause consumers concern about the product quality and safety. This study systematically examines customers’ immediate responses to the Volkswagen product recall crisis in China. Particular attention was given to customers’ responses to the risk information influencing their behavioral intentions. By combining the protective action decision model and the heuristic‐systematic model, we constructed a hypothetical model to explore this issue. A questionnaire survey was conducted to collect data involving 467 participants drawn from the customers of Volkswagen. We used structural equation modeling to explore the model. The results show that customers’ product knowledge plays an important role in their responses to the crisis. Having more knowledge would make them perceive a lower risk, but they might need even more information, making them more likely to seek and process information, and subsequently increasing their positive behavioral intentions toward the firm (that is pro‐firm behavioral intentions). Risk perception increased customers’ information needs, information seeking, and information processing but decreased their pro‐firm behavioral intentions. In addition to promoting information seeking, information needed to also facilitate customers’ systematic processing and thus increase their behavioral intentions to take corrective action. Customers’ behavioral intentions were also spurred by systematic processing, but failed to be predicted by information seeking. In summary, theoretical and practical implications and suggestions for further research are also discussed.     

金融发展与中国生产率增长——随机前沿分析的视角

采用Kumbhakar等的方法将全要素生产率分解为技术效率、技术进步和规模经济效应3部分,运用超越对数生产函数的随机前沿模型,采用1999年至2004年中国29个省份的数据,分析金融发展与技术效率之间的关系,并在此基础上利用静态面板数据模型分析中国金融发展与技术进步之间的关系。研究结果表明,金融发展促进全要素生产率的增长,但是金融深化和金融中介垄断都不利于技术效率提高;金融深化通过推动技术进步促进全要素生产率增长,但金融中介垄断并不利于技术进步。根据研究结果提出相应的政策建议。     

Risk Perception and Information Processing: The Development and Validation of a Questionnaire to Assess Self‐Reported Information Processing

The role of information processing in understanding people's responses to risk information has recently received substantial attention. One limitation of this research concerns the unavailability of a validated questionnaire of information processing. This article presents two studies in which we describe the development and validation of the Information‐Processing Questionnaire to meet that need. Study 1 describes the development and initial validation of the questionnaire. Participants were randomized to either a systematic processing or a heuristic processing condition after which they completed a manipulation check and the initial 15‐item questionnaire and again two weeks later. The questionnaire was subjected to factor reliability and validity analyses on both measurement times for purposes of cross‐validation of the results. A two‐factor solution was observed representing a systematic processing and a heuristic processing subscale. The resulting scale showed good reliability and validity, with the systematic condition scoring significantly higher on the systematic subscale and the heuristic processing condition significantly higher on the heuristic subscale. Study 2 sought to further validate the questionnaire in a field study. Results of the second study corresponded with those of Study 1 and provided further evidence of the validity of the Information‐Processing Questionnaire. The availability of this information‐processing scale will be a valuable asset for future research and may provide researchers with new research opportunities.     

面向云计算环境的多源信息服务模式设计

从基本结构、服务过程、服务特点和应用实例等方面详细分析了3种典型环境下的多源信息服务模式,以及云计算环境下的2种多源信息服务模式。在此基础上,从安全性的角度提出了一种基于可信第三方监管的云计算环境下多源信息服务模式,并从角色设计、服务过程、监管策略以及监管成本等方面进行分析和设计,能够为信息服务提供安全性保障。     

人与环境匹配:一个基于员工-组织复合型视角的模型

人与环境匹配(P-E fit)的纷繁概念和理论导致匹配的评价颇为模糊,这也给理论研究和管理实践造成了困扰。整理述评了P-E fit的不同概念定义和操作定义,从员工视角和组织视角分析整理了P-E fit各种理论,提出了十个相关命题,构建了一个基于员工-组织复合型视角的P-E fit综合评价模型。此模型不仅可有效测量P-E fit,而且是一个可操作性强的人力资源管理实践模型。     

Measuring Corporate Social Performance: An Efficiency Perspective

Aggregation of corporate social performance (CSP) metrics poses a major challenge to researchers and practitioners. This study provides a critical evaluation of current aggregation approaches and proposes a new methodology based on data envelopment analysis (DEA) to compute a CSP index. DEA is independent of subjective weight specifications and provides an efficiency index to benchmark the CSP of firms. Using CSP data from 2190 firms in three major industries from the Kinder, Lydenberg, and Domini, Inc. database in 2007, our study presents the first application of the DEA model for CSP and ordinal data and opens up a new path for future empirical CSP research.     

从体验管理的角度透视中国大型购物中心——以世纪金源为例

Mall是未来5~10年零售业发展的主要趋势,现在已经在中国呈现出迅猛发展势头,但也出现很多问题。以Mall的本质特征为基础,从体验管理的角度出发,在目标顾客、战略定位、交通、商店布局、商店定位、环境和服务等方面对中国Mall中存在的营销和管理问题进行了深入的探讨,并以世纪金源为案例加以分析。结果表明有:造成上述问题的根本原因在于Mall的设计和管理者对其本质内涵及定位没有深刻的理解和把握,没有充分考虑中国消费者的消费习惯而盲目照搬国外模式,以及缺乏科学的管理团队。最后,根据分析结果和经济现状提出中国大型购物中心未来营运管理的方向及建议。     

Examining the Firm's Value Creation Process: A Managerial Perspective of the Firm's Value Offering Strategy and Performance

The primary pursuit of any business is to understand what customers value and to create that value for them. While customers are the final arbiter of value, it is the firm's role to explore, interpret and deliver value based on what they believe customers are seeking. Based on this premise we adopt the firm's perspective on value creation to extend both Bowman and Ambrosini's theoretical framework and the work of DeSarbo, Jedidi and Sinha and focus on two issues. The first is the strategic emphasis firms place on the design and delivery of their value offering. The second is the extent the firm's value offering explains performance differentials at the customer‐centric performance level. We present a conceptual model of how firms gain positional advantage via their value offering and the realized outcomes they achieve. We present two approaches to modelling the firm's value offering (type II and type IV models) and articulate the theoretical underpinnings and results for these models. Our results validate the conceptualization of the firm's value offering and suggest that creating superior value offerings enables firms to achieve superiority in customer‐centric performance.