Project team resilience: The effect of group potency and interpersonal trust

Project teams are likely to work under a high degree of stress and interpersonal demands that usually diminish performance. The ability of a team to prosper in these adverse conditions has been studied using the construct of team resilience, but there is still little knowledge about the determinants of team resilience in a project-based environment. Therefore, we propose a model in which interpersonal trust (i.e., cognition and affect-based trust) and group potency drive the perception of team resilience in project team members. We tested the model in a sample of 214 construction project management team members belonging to 50 teams. Our results suggest that affect-based trust and group potency mediate the relationship between cognition-based trust and project team resilience. We discuss the implications of these results for research on project team resilience and, more generally, how these findings could help enrich the literature on project management.     

Shared and fragmented understandings in interorganizational IT project teams: An interpretive case study

Shared understanding is essential in interorganizational projects to integrate the divergent knowledge of individual team members and support collaborative knowledge building. This can nevertheless be a challenging undertaking in interorganizational projects as team members must continuously negotiate differences in their organizational and professional backgrounds during project work. In this paper, we explore how interorganizational IT project teams deal with sources of ‘fragmentation’ in their understanding, explicating the theoretical and practical implications that these have for project management. Our study is needed to explore the increasingly complex and emergent nature of interorganizational project management today where neither goals nor the means of attainment are known with precision at a project's launch. We analyze interpretive case study findings from an 8-month IT project involving diverse organizations from industry, academia, and healthcare. Based on our findings, we develop a framework which highlights the relationship between three sources of fragmentation of understanding (interpersonal, technical, and contextual) across key project activities. We contribute towards project management literature by revealing how these sources of fragmentation might be overcome through framing project activities (the problem, method, and solution formulation) differently. While fragmentation may characterize any, or all, of these key activities, it is not without remedy.     

The impact of multiple project team membership on individual and team learning: A micro-meso multi-level empirical study

In this paper, we investigate the effects of multiple project team membership on individual and team learning. Data from 435 members of 85 project teams shows that, at the individual level, membership variety has a positive impact on individual learning. Moreover, this positive relationship is stronger for individuals with an average need for cognition, in comparison to individuals with a high or a low need for cognition. At the project team level, the simultaneous inter-organizational memberships of a project team have a positive impact on the team's external learning. However, the simultaneous intra-organizational project team memberships negatively moderate this positive relationship. Furthermore, cross-level analyses show that individual learning has a positive impact on both internal and external team learning. Our findings are relevant for project management practice as they suggest ways in which work design can be configured to increase individual and team learning.     

Emotional intelligence: A preventive strategy to manage destructive influence of conflict in large scale projects

Insufficient empirical and theoretical attention has been given to the influence of emotional intelligence (EI) in determining performance and the mechanisms underlying this relationship among project team members in large-scale infrastructure projects. This research explores the association between EI and project performance in the context of large-scale infrastructure projects. Specifically, it proposes a model demonstrating a positive link between EI and project performance through adverse relationships with three negative conflict types (relationship, teak, and process). Further, it hypothesises that trust plays a moderating role. To test the model, we collected data from 365 project team members in large-scale infrastructure projects. The empirical results demonstrate that EI is positively linked to performance in large-scale infrastructure projects, and that this association is facilitated by EI's negative link to three conflict modes (task, relationship, process), which are negatively connected to performance. Additionally, inter-personal trust was found to moderate the negative relationship between conflict and project performance. This paper concludes with a discussion of the research and practical implications of the study's findings, and suggestions for future research directions.     

Influencing factors of horizontal leaders' role identity in projects: A sequential mixed method approach

Horizontal leadership is temporary and often short-term compared with vertical leadership. Therefore, the role identity of horizontal leaders' is more difficult to be legitimated. In this study, we investigated how different factors interact and work in concert to influence horizontal leaders' role identity (hereafter, HLs' role identity). A sequential mixed method approach was chosen to conduct this research. Twenty-four interviews were analysed, and we identified eleven influencing factors associated with HLs' role identity. Subsequently, a sample of 150 questionnaires was analysed by using fuzzy-set qualitative comparative analysis (fsQCA) to ascertain the collective effect of different influencing factors on HLs' strong and weak role identities. The results showed that high job complexity, intrinsic rewards, self-efficacy and personal expectations were the necessary conditions for HLs' strong role identity. The lack of expectations of other team members was the only necessary condition that resulted in HLs' weak role identity. Based on the 13 configurations of HLs' strong and weak role identities that were obtained from this research, we formed an HLs' role identity model. It was found that the expectations of other project team members together with empowerment by project managers are the most common and effective ways to establish HLs' strong role identity. Through a comparison, experienced and less experienced team members take different paths towards a strong or weak role identity. The theoretical and managerial implications are discussed.     

To bridge or to bond? Diverse social connections in an IS project team

Although research has shown that knowledge sharing among project team members is crucial for project performance, achieving knowledge sharing is still challenging. This problem is especially salient in IS project teams. Such teams are temporary organizations that may not progress through the necessary team formation cycle, yet are expected to produce intangible outcomes in a limited time. In this paper, we investigate how bonding and bridging social capital influence knowledge sharing and project performance. Bonding could facilitate cohesiveness within a team and lead a team to achieve project goals. Bridging could facilitate access to various beneficial resources beyond the boundary of a project team, increasing creativity and innovation. However, bridging is costly and can obstruct project performance. Our findings suggest that team members with high bonding social capital are more likely to share their knowledge with their team. Bonding and intention to share knowledge also positively affect project performance. Conversely, bridging social capital can contribute to project performance only through the mediating effect of bonding. This research contributes to theory by empirically examining the two types of social capital and their interdependence, as predictors of knowledge sharing and subsequently project performance. Project managers should form teams composed of members with diverse social connections and consider the balance between bonding and bridging within a team to control the potential disadvantageous effects of bridging social capital.     

Effects of interpersonal relations on public sector construction contracts in Vietnam

Public owners and private contractors and consultants are expected to maintain arm’s length relationships with each other to avoid any accusation of corruption. In the context of public construction projects in Vietnam, this study examines: the relational contracting (RC) related behavioural patterns that lead to better interpersonal relations during the construction stage and at the end of the project among public project owners, and private contractors and consultants; and the extent to which better interpersonal relations affect project performance. Using a questionnaire survey, data were collected from public owners and private contractors and consultants in Vietnam. Correlation analysis shows that there exist several behavioural patterns that significantly affect interpersonal relations among project team members during the construction stage and at the end of the project, and the general harmony during the construction stage. It was also found that cost performance is significantly correlated with project harmony level. Schedule performance is significantly correlated with interpersonal relations between project team members during the construction stage, and at the end of the project. The findings indicate the important role that interpersonal relations play in project outcomes and vice versa. The behavioural patterns that are found to be significantly correlated with harmony during the construction stage and/or relationships among project team members suggest that concrete actions may be taken by owners, consultants and contractors to improve relationships, and thereby improve cost and schedule outcomes. It is recommended that owners, consultants and contractors adopt some of the behavioural patterns identified.     

Patterns of interaction in construction team meetings

Sir John Egan's 1998 report on the construction industry (Construction Task Force 1998) noted its confrontational and adversarial nature. Both the original report and its subsequent endorsement in Accelerating Change (Strategic Forum 2002) called for improved working relationships—so-called ‘integration’—within and between both design and construction aspects. In this paper, we report on our observations of on-site team meetings for a major UK project during its construction phase. We attended a series of team meetings and recorded the patterns of verbal interaction that took place within them. In reporting our findings, we have deliberately used a graphical method for presenting the results, in the expectation that this will make them more readily accessible to designers. Our diagrams of these interaction patterns have already proved to be intuitively and quickly understood, and have generated interest and discussion among both those we observed and others who have seen them. We noted that different patterns of communication occurred in different types of meetings. Specifically, in the problem-solving meeting, there was a richness of interaction that was largely missing from progress meetings and technical meetings. Team members expressed greater satisfaction with this problem-solving meeting where these enriched exchanges took place. By making comparisons between the different patterns, we are also able to explore functional roles and their interactions. From this and other published evidence, we conclude that good teamworking practices depend on a complex interplay of relations and dependencies embedded within the team.     

Object–Oriented Enterprise Modeling and Simulation of AEC Projects

In this paper we describe an object–oriented framework for developing enterprise models of Architecture, Engineering, Construction projects, and a methodology for formalizing these models such that they can be used for discrete event simulation of information processing and coordination in project execution. The simulation results can be used to predict the probable effects of carrying out proposed changes in planning and managing projects.
In our enterprise modeling framework we represent engineering design projects in terms of deliverables (requirements and solutions), plans (activities and process relations), and organization (participants and organizational relations). The resulting project model is the starting point for identifying coordination requirements between project team participants. Our methodology uses matrix techniques derived from qualtiy function deployment (QFD) to identify interactions between project requirements and solutions and calculate measures of product complexity . We then describe information flow between project activities in a similar matrix and calculate measures of process uncertainty . Finally, we identify the responsibilities of project team members and use a matrix to point out organizational interdependencies .
We apply our framework and methodology to model and simulate engineering design for a major extension of an electrical power substation. Our simulation results demonstrate how project performance is contingent on the fit between the project policies and the objectives and preferences of the project team.     

A socio-cognitive approach to leading a learning project team: A proposed model and scale development

This article proposes a theoretical model and measurement scale for leading a learning project team. While leadership is largely recognized as one of the most important mechanisms for transferring learning from individuals to projects, there lacks a succinct measurement scale for project members to report on project leaders’ behaviors that promote collective learning in projects. Drawing from rich theories on multilevel learning, socio-cognitive conflicts, and leading diversity, we develop a measurement scale that captures project members’ experiences of how their leaders (a) support the identification and communication of project members’ individual mental models, (b) support the resolution of differences in mental models among project team members, and (c) create opportunities and time for team members to interact with others outside the project team. Collectively, these three dimensions form a new scale for leading a learning project team. We cautiously conclude sound psychometric measurement properties from an initial sample of 94 valid responses to a questionnaire distributed to project members through international professional project management networks. This study highlights the multi-level nature of leading a learning project team and provides tentative empirical support for the reflective three-dimensional scale predicting learning in project teams better than transformational leadership.     

Structural factors of NPD (new product development) team for manufacturability

We explore whether structural factors of NPD (new product development) team such as its physical co-location and team composition are still relevant and important in enhancing manufacturability as part of NPD performance in this highly virtualized coordination era as much as in the past before the Internet. We also examine how the analysis result is affected by the product’s innovativeness as well as other control variables like project duration and product type. In order to answer the research questions, we collected data on 127 projects of new product development at a global consumer electronics company. Based on our analysis, we conclude that whether the NPD members are physically co-located throughout the product development process and whether the team membership is balanced have profound implications for enhancing manufacturability.     

The identification of temporary horizontal leaders in projects: The case of China

Balanced leadership in projects describes the dynamic transition of leadership authority between the project manager and one or more team members. Within this concept, the present study investigates the context, criteria, and processes for identifying project team members as candidates for the role of horizontal leader. Five case studies, followed by validation interviews were conducted in China. Results show that structure and agency by the project manager set the context, wherein professionality, personality and attitudinal characteristics of team members are evaluated for identification. This is executed in two parallel processes, where the project manager evaluates, develops and assesses candidates, and the team members evaluate their situation, compete with others, develop their skills, and look for guidance from the project manager. Managerial and theoretical implications are discussed.     

Modeling relational transaction and relationship quality among team members in public projects in Hong Kong

Prior studies have found that relational contracting (RC) practices are helpful in nurturing good relationships among project team members. These empirical studies, however, did not differentiate by project type (i.e., public or private projects). In reality, the situation faced in public projects would be different from that of private projects since for example, some public sector participants may be indifferent to, concerned about or indeed opposed to, building close relationships with private sector counterparts. In the context of public construction projects, this study aims to develop models to explain the association between relationship quality and the extent to which RC practices are adopted. Data were collected via a questionnaire survey in Hong Kong, China. Using Multiple Linear Regression and Partial Least Square-Structural Equation Modeling (PLS-SEM), models for predicting the relationship quality among project team members were developed. The mathematical equations were validated by a case study. The models show that the relationship quality among project team members can be predicted by the extent to which these RC practices are implemented: (i) adoption of flexible strategies; (ii) readiness to compromise on unclear issues; (iii) willingness to commit on a long-term basis; (iv) attitude towards teamwork; (v) trust among team members; (vi) sharing of project information; (vii) understanding among team members; and (viii) alignment of the objectives of different parties. The models are recommended to public clients, consultants and contractors that aim to achieve good relationships in public projects.     

Beyond the paradox: Understanding how project leader humility and narcissism affect project outcomes

The increasing adoption of project structures in a highly competitive business environment brings to the fore the figure of project managers, who are ultimately responsible for the performance of projects in organizations. We investigate how these leaders’ attributes are associated with project outcomes, focusing on project leader humility and narcissism. We also analyze two specific mediating mechanisms through which these behavioral traits promote project performance: team member psychological empowerment and fear of failure. The study was conducted in a multinational conglomerate, based on a sample of 67 project leaders and 190 team members, with team outcomes evaluated by project directors. The findings suggest that leader humility and narcissism both directly and indirectly affect project performance. Project leader humility has a positive, direct effect on project cost and positive indirect effects on project time and quality through team empowerment. Project leader narcissism has a negative, direct effect on project cost, a positive, direct effect on projec quality, and a positive indirect effect on project time through team fear of failure. In addition, team fear of failure has a positive direct effect on project cost. We discuss these findings’ theoretical and practical implications.     

Knowledge sharing in information systems development projects: Explicating the role of dependence and trust

This study provides empirical evidence for the role of dependence and trust in knowledge sharing in information systems projects. As critical antecedents of dependence and trust among team members, four constructs are included in the study—environmental complexity, domain expertise, similarity of project value, and communication frequency. Partial least square analyses are conducted, using data collected from 135 project teams in two large IT firms. The results confirm that dependence and trust maintain a strong impact on knowledge sharing, leading to good team project performance. This study uses a cross-sectional survey as a research method. Longer term exploration seems necessary to further explore how trust and dependence are actually formed among team members. Findings indicate that team members share their knowledge when they trust their partners and when they feel dependent. Feelings of dependence and trust are influenced by the communication frequency, perceived similarity of the project's value, and the perceived expertise. Project managers need to pay attention to these variables in order to increase the level of knowledge sharing among team members especially in information systems development projects where primary tasks are critically knowledge-intensive.     

Swift trust formation in multi-national disaster project management teams

In recent years there has been growing interest in how project management theory can both inform and be informed by disaster response and recovery projects. Addressing the lack of empirical research into how trust forms within such projects, this exploratory study mobilises swift trust theory to investigate the process of trust formation within a multinational disaster project management team formed in response to tropical cyclone Winston in Fiji in 2016. In-depth content analysis of qualitative data from semi-structured interviews with disaster management team members, non-participant observation of the disaster project management teams during the disaster response and analysis of disaster management documentation appear to support the predictions of swift trust theory in relation to the importance of reputation, role and interdependence in building swift trust. However, theoretical predictions around the importance of categorical assumptions, confirmation of assumptions and the leadership role of the contractor did not appear to be supported by our data. It is concluded that while swift trust theory can potentially provide valuable practical and theoretical insights into trust formation in multinational disaster project management teams, it may need to be adapted to more accurately model trust formation in a disaster project management context.     

Mobile social media in inter-organizational projects: Aligning tool,task and team for virtual collaboration effectiveness

Inter-organizational projects face unique challenges and opportunities due to team diversities and task complexity. Mobile social media like WhatsApp and WeChat emerge as new-generation collaboration tools in such endeavors. Based on a literature review, this study posits that how well team-tool, task-tool and team-task relationships are handled shape virtual collaboration effectiveness. The conceptual framework, validated with the interviews from inter-organizational project team members in China and the USA, leads to a research model. The results of a larger-scale survey confirm that tool usability, task fit and team connectivity contribute to virtual collaboration effectiveness, which affects project management success and team appreciation. In addition, there are noticeable cross-country differences, especially the opposite moderating effects that degree of use imposes on the relationship between virtual collaboration effectiveness and project management success. Theoretical and practical implications of the findings are discussed.     

Fluidity in project management teams across projects

Project management teams are often fluid, changing in composition over projects. Fluidity enables innovative project success, as it allows organizing social capital dynamically across projects. In this study, we argue for an optimum between fluidity and stability. We operationalize project management fluidity as the degree of intactness of the whole team from one project to the next. In a sample of 5370 projects of video game development over ten years using information obtained by web crawling on the internet, we find an inverted-U-shaped relation between intactness and project success, assessed as sales, expert reviews, and consumer reviews. We show that optimal intactness shifts according to project context; higher success occurs at lower levels of intactness when projects require more innovation. Finally, we replicate our findings using intactness of relations between project managers and their operational teams. We discuss the implications for project management, and potential future research.     

Implementing corporate ethics management and its comparison with the safety management system: a case study in Hong Kong

A case study of one general contracting construction organization in Hong Kong was undertaken. The study illustrates the current state of corporate ethics management in the implementation of a corporate code of ethics. The overall process of developing the corporate code of ethics from planning to implementation was investigated. It was found that the corporate management of the organization that was studied adopted a laissez‐faire approach in implementing its code at the project level. This means that there was no formal and unified cross‐organizational plan for implementing the code at the project level. The methods of communicating the corporate code of ethics to the members of the project team were left to the discretion of the individual project manager. The research findings also showed that different project managers adopted different methods of communication to disseminate the corporate code of ethics to members of their project team.