Five facets of social presence in online distance education

Social presence in online learning environments refers to the degree to which a learner feels personally connected with other students and the instructor in an online learning community. Based on a 19 item Online Social Presence Questionnaire (OSPQ) given to college students in two different online learning courses, a series of exploratory and confirmatory factor analyses consistently revealed five factors representing facets of social presence in online learning environments: social respect (e.g. receiving timely responses), social sharing (e.g., sharing information or expressing beliefs), open mind (e.g., expressing agreement or receiving positive feedback), social identity (e.g., being called by name), and intimacy (e.g., sharing personal experiences). Together, the five factors accounted for 58% of the variance and were based on 19 items. Although much previous research focuses on cognitive aspects of learning in online environments, understanding the role of the learner’s sense of presence may be particularly important in distance learning situations in which students and the instructor are physically separated.     

A theory of online learning as online participation

In this paper, an initial theory of online learning as online participation is suggested. It is argued that online learner participation (1) is a complex process of taking part and maintaining relations with others, (2) is supported by physical and psychological tools, (3) is not synonymous with talking or writing, and (4) is supported by all kinds of engaging activities. Participation and learning are argued to be inseparable and jointly constituting. The implication of the theory is straightforward: If we want to enhance online learning, we need to enhance online learner participation.     

Exploratory study on the patterns of online interaction and knowledge co-construction in project-based learning

This study aims to investigate the patterns and the quality of online interaction during project-based learning (PjBL) on both micro and macro levels. To achieve this purpose, PjBL was implemented with online group activities in an undergraduate course. Social network analysis (SNA) and content analysis were employed to analyze online interaction during project work. According to the SNA results generated from the online discussion boards, the group cohesiveness of seven teams, indicated by density indices, varied considerably, from as low as 9.81 to as high as 30.00. Regarding the content analysis of two teams with high project scores (Teams F and G), team members not only shared information (Phase I), but also identified the areas of disagreement and clarified the goals and strategies (Phase II). They also conducted some negotiations (Phase III). However, team members with low project scores (Teams C and E) shared information and stated their opinions in most cases (Phase I), with not much social construction in the higher level. Although both Team C and G showed high level of group cohesiveness among the seven teams, it is notable that the high-performing Team G dedicated nearly 39.3 percent of online discussion to negotiating and co-constructing knowledge, contrary to the 5.9 percent of low-performing Team C. Based upon the findings, some implications were proposed for further research.     

Mapping the study of learning analytics in higher education

ABSTRACT

In recent years, the application of technological innovation in higher education has become more and more widely spread, and technological innovation has been improving the level of education. In the research of higher education with innovation technology, one of the main focuses is on the dynamic data which can lay a foundation for the analysis of educational activities by learning analytics. The dynamic data created by technological innovation will become the key basis for analytical research and development in higher education. The methods and analysis results of learning analytics will directly affect decision-making and strategy about higher education. In this paper, we use bibliometric and visualisation methods to review the literature, in order to highlight the development of learning analytics in higher education. Using bibliometric analysis, our study depicts the development process of the main methods used in learning analytics, and summarises the current situation in this field, which increases the level of understanding provided by those studies. Finally, we summarise the research hotspots and study trends, which will be useful for future study in this field.     

Data analytics and firm performance: An empirical study in an online B2C platform

Data analytics has become an increasingly eye-catching practice in both the academic and the business communities. The importance of data analytics has also prompted growing literature to focus on the design of data analytics. However, the boundary conditions for data analytics in creating value have been largely overlooked in the literature. The objective of this article therefore is to examine the business value of data analytics usage and explore how such value differs in different market conditions. We rely on an online B2C platform as our empirical setting and obtain several important insights. First, both demand-side and supply-side data analytics usage has a positive effect on the performance of merchants. Second, when merchants’ product variety is high, the influence of usage toward demand-side data on performance is strengthened, whereas such impact is weakened for supply-side data analytics. Third, when competitive intensity is high, the performance implication of demand-side data analytics usage is strengthened, whereas such impact is not strengthened for supply-side data analytics. This study contributes by advancing the overall understanding of business value of data analytics.     

Applying learning analytics dashboards based on process-oriented feedback to improve students' learning effectiveness

With the development of a technology-supported environment, it is plausible to provide rich process-oriented feedback in a timely manner. In this paper, we developed a learning analytics dashboard (LAD) based on process-oriented feedback in iTutor to offer learners their final scores, sub-scale reports, and corresponding suggestions on further learning content. We adopted a quasi-experimental design to investigate the effectiveness of the report on students' learning. Ninety-four freshman from two classes participated in this research. The two classes were divided into the LAD group and the original analytics report (OAR) based on a product-oriented feedback group. Before the experiment, all the students took the prior knowledge assessment. After a semester's instruction, all the students took the post-test of the summative assessment. Results indicated that students in the LAD group experienced better learning effectiveness than students in the OAR group. LAD based on process-oriented feedback was also effective in improving the skill learning effectiveness of the students with low-level prior knowledge.     

Participation in virtual academic communities of practice under the influence of technology acceptance and community factors. A learning analytics application

Participation in virtual communities of practice (vCoP) can be influenced at the same time by technology acceptance and by community factors. To overcome methodological issues connected with the analysis of these influences, learning analytics were applied. Based on a recent vCoP model, the collaborative dialogue comprising 4040 interventions in 1981 messages created by a vCoP located at a US American online university was automatically analyzed. The text-based asynchronous online discussions were scored using a cohesion-based participation and collaboration analysis. Additionally, a sample of N = 133 vCoP participants responded a technology acceptance survey. Thus, a combined research model including the vCoP model and an established technology acceptance model was verified. The results confirmed the vCoP model entirely, and the acceptance model only partially. As consequence for educational research, the CoP model was confirmed and extended to vCoP settings, while the acceptance model appears to need reconsideration. For academic practice, the study initiates the development of assessment tools fostering knowledge sharing through dialogue in vCoP. Also, it suggests how virtual classrooms can be extended to open spaces where value creation takes place through social learning. Learning analytics proved thus successful, provides information that impacts both theory and practice of technology-enhanced learning.     

Predicting students' knowledge after playing a serious game based on learning analytics data: A case study

Serious games have proven to be a powerful tool in education to engage, motivate, and help students learn. However, the change in student knowledge after playing games is usually measured with traditional (paper) prequestionnaires–postquestionnaires. We propose a combination of game learning analytics and data mining techniques to predict knowledge change based on in-game student interactions. We have tested this approach in a case study for which we have conducted preexperiments–postexperiments with 227 students playing a previously validated serious game on first aid techniques. We collected student interaction data while students played, using a game learning analytics infrastructure and the standard data format Experience API for Serious Games. After data collection, we developed and tested prediction models to determine whether knowledge, given as posttest results, can be accurately predicted. Additionally, we compared models both with and without pretest information to determine the importance of previous knowledge when predicting postgame knowledge. The high accuracy of the obtained prediction models suggests that serious games can be used not only to teach but also to measure knowledge acquisition after playing. This will simplify serious games application for educational settings and especially in the classroom easing teachers' evaluation tasks.     

Advanced machine learning approaches to personalise learning: learning analytics and decision making

The aim of the paper is to present methodology to personalise learning using learning analytics and to make further decisions on suitability, acceptance and use of personalised learning units. In the paper, first of all, related research review is presented. Further, an original methodology to personalise learning applying learning analytics in virtual learning environments and empirical research results are presented. Using this learning personalisation methodology, decision-making model and method are proposed to evaluate suitability, acceptance and use of personalised learning units. Personalised learning units evaluation methodology presented in the paper is based on (1) well-known principles of Multiple Criteria Decision Analysis for identifying evaluation criteria; (2) Educational Technology Acceptance & Satisfaction Model (ETAS-M) based on well-known Unified Theory on Acceptance and Use of Technology (UTAUT) model, and (3) probabilistic suitability indexes to identify learning components’ suitability to particular students’ needs according to their learning styles. In the paper, there are also examples of implementing the methodology using different weights of evaluation criteria. This methodology is applicable in real life situations where teachers have to help students to create and apply learning units that are most suitable for their needs and thus to improve education quality and efficiency.     

Social presence in relation to students' satisfaction and learning in the online environment: A meta-analysis

Social presence, the ability to perceive others in an online environment, has been shown to impact student motivation and participation, actual and perceived learning, course and instructor satisfaction, and retention in online courses; yet very few researchers have attempted to look across contexts, disciplinary areas, or measures of social presence. This meta-analysis allowed us to look across these variables of the primary studies and identify the pattern of student outcomes (e.g., perceived learning and satisfaction) in relation to social presence through scrutiny of differences between the studies. The results showed a moderately large positive average correlation between social presence and satisfaction (r = 0.56, k = 26) and social presence and perceived learning (r = 0.51, k = 26). Large variation among correlations (86.7% for satisfaction and 92.8% for perceived learning, respectively) also indicated systematic differences among these correlations due to online course settings. We found that (a) the strength of the relationship between social presence and satisfaction was moderated by the course length, discipline area, and scale used to measure social presence; and (b) the relationship between social presence and perceived learning was moderated by the course length, discipline area, and target audience of the course. Implications and future research are discussed.     

The social sharing of emotion (SSE) in online social networks: A case study in Live Journal

Social Sharing of Emotion (SSE) occurs when one person shares an emotional experience with another and is considered potentially beneficial. Though social sharing has been shown prevalent in interpersonal communication, research on its occurrence and communication structure in online social networks is lacking. Based on a content analysis of blog posts (n = 540) in a blog social network site (Live Journal), we assess the occurrence of social sharing in blog posts, characterize different types of online SSE, and present a theoretical model of online SSE. A large proportion of initiation expressions were found to conform to full SSE, with negative emotion posts outnumbering bivalent and positive posts. Full emotional SSE posts were found to prevail, compared to partial feelings or situation posts. Furthermore, affective feedback predominated to cognitive and provided emotional support, empathy and admiration. The study found evidence that the process of social sharing occurs in Live Journal, replicating some features of face to face SSE. Instead of a superficial view of online social sharing, our results support a prosocial and beneficial character to online SSE.     

Social interaction and continuance intention in online auctions: A social capital perspective

This study explores how interaction within an online auction community affects online auction actor intention to continue trading with others. Adopting a social perspective drawing on social capital theory and IS literature, this study investigates how interactions among actors contribute to the creation and advancement of social capital. The analytical results demonstrate that the influence of user interaction on continuance intention in online auctions is mediated by the creation of various dimensions of social capital at the community level. Finally, the implications of the study findings are discussed.     

Assessing the validity of a learning analytics expectation instrument: A multinational study

To assist higher education institutions in meeting the challenge of limited student engagement in the implementation of Learning Analytics services, the Questionnaire for Student Expectations of Learning Analytics (SELAQ) was developed. This instrument contains 12 items, which are explained by a purported two-factor structure of “Ethical and Privacy Expectations” and “Service Feature Expectations.” As it stands, however, the SELAQ has only been validated with students from UK university, which is problematic on account of the interest in Learning Analytics extending beyond this context. Thus, the aim of the current work was to assess whether the translated SELAQ can be validated in three contexts (an Estonian, a Spanish, and a Dutch University). The findings show that the model provided acceptable fits in both the Spanish and Dutch samples, but was not supported in the Estonian student sample. In addition, an assessment of local fit is undertaken for each sample, which provides important points that need to be considered in future work. Finally, a general comparison of expectations across contexts is undertaken, which are discussed in relation to the General Data Protection Regulation (2018).     

How media choice affects learner interactions in distance learning classes

In this research we explore aspects of learning, social interaction and community across online learning, also known as distance learning, in higher education. We measure the impact of online social networking (OSN) software versus traditional learning management system (LMS) software. Guided by a theoretical model for how individuals learn and interact within online communities, we measure student perceptions of learning, social interaction and course community before and after our interventions. Survey instruments measure perceived learning, social interaction and community, which we further explore using social network analysis (SNA). Survey results identified that students experienced higher levels of perceived social interaction and course community and, overall, had higher levels of satisfaction with OSN software than those using LMS software. Along this line, SNA results corroborated that OSN software yielded a higher number of interactions, providing a more engaging learning experience.     

A qualitative evaluation of evolution of a learning analytics tool

LOCO-Analyst is a learning analytics tool we developed to provide educators with feedback on students learning activities and performance. Evaluation of the first version of the tool led to the enhancement of the tool’s data visualization, user interface, and supported feedback types. The second evaluation of the improved tool allowed us to see how the improvements affected the users’ perceived value of the tool. Here, we present the qualitative results of our two evaluations and discuss important lessons learned stemming from the comparison of the two studies. The results show that educators find the kinds of feedback implemented in the tool informative and they value the mix of textual and graphical representations of different kinds of feedback provided by the tool.     

A longitudinal study of leader influence in sustaining an online community

Previous research suggests that online leaders play an important role in sustaining community activities. Although the research has contributed to our understanding of how leaders develop effective ways to operate a community, most only provide a snapshot view of online leadership, thus paying little attention to changes in leaders in a communal context. In this study, we adopt the theory of networked influence to investigate the dynamics of online leadership using a longitudinal analysis. Data were collected from an online community in operation for 10 years. By conducting social network analysis using qualitative methods, we identified several types of emerging and coexisting online leadership, i.e., responsive expert leader, multiboard connectors, and social bond leader. The community’s sustainability did not rely on the same leaders throughout its temporal development but rather a “relay event” involving passing on the baton among different leaders with their specific leadership styles, which had a significant positive impact on the sustainability of user participation.     

From signals to knowledge: A conceptual model for multimodal learning analytics

Multimodality in learning analytics and learning science is under the spotlight. The landscape of sensors and wearable trackers that can be used for learning support is evolving rapidly, as well as data collection and analysis methods. Multimodal data can now be collected and processed in real time at an unprecedented scale. With sensors, it is possible to capture observable events of the learning process such as learner's behaviour and the learning context. The learning process, however, consists also of latent attributes, such as the learner's cognitions or emotions. These attributes are unobservable to sensors and need to be elicited by human‐driven interpretations. We conducted a literature survey of experiments using multimodal data to frame the young research field of multimodal learning analytics. The survey explored the multimodal data used in related studies (the input space) and the learning theories selected (the hypothesis space). The survey led to the formulation of the Multimodal Learning Analytics Model whose main objectives are of (O1) mapping the use of multimodal data to enhance the feedback in a learning context; (O2) showing how to combine machine learning with multimodal data; and (O3) aligning the terminology used in the field of machine learning and learning science.     

Investigating factors that influence social presence and learning outcomes in distance higher education

There are many factors that influence distance learning especially in higher education where collaborative and communicative discourse is necessary for pursuing knowledge. Social presence, among other factors, is an important concept to be facilitated, developed and sustained in distance higher education as it promotes and supports discourse based learning. This study examines the relationship among demographic and other variables, social presence and learning satisfaction. Results showed demographic variables, such as gender, online learning experience and work status were not significant factors in terms of influencing on either social presence or learning satisfaction. While media integration and instructor’s quality teaching were significant predictors of both social presence and learning satisfaction, interactivity among participants was a predictor of social presence but not of learning satisfaction. Along with the study findings, some implications were discussed for online learning practitioners in higher education setting.     

Biometric classifier update using online learning: A case study in near infrared face verification

The performance of a large scale biometric system may deteriorate over time as new individuals are continually enrolled. To maintain an acceptable level of performance, the classifier has to be re-trained offline in batch mode using both existing and new data. The process of re-training can be computationally expensive and time consuming. This paper presents a new biometric classifier update algorithm that incrementally re-trains the classifier using online learning and progressively establishes a decision hyperplane for improved classification. The proposed algorithm incorporates soft labels and granular computing in the formulation of a 2ν$\nu$-Online Granular Soft Support Vector Machine (SVM) to re-train the classifier using only the new data. Granular computing makes it adaptive to local and global variations in data distribution, while soft labels provide resilience to noise. Each time data is acquired, new support vectors that are linearly independent are added and existing support vectors that do not improve the classifier performance are removed. This constrains the size of the support vectors and significantly reduces the training time without compromising the classification accuracy. The efficacy of the proposed online learning strategy is validated in a near infrared face verification application involving different covariates. The results obtained on a heterogeneous near infrared face database of 328 subjects show that in all experiments using different feature extraction and classification algorithms the proposed online 2ν$\nu$-Granular Soft Support Vector Machine learning approach is 2–3 times faster while achieving a high level of accuracy similar to offline training using all data.