Assessing the role of IT-enabled process virtualization on green IT adoption

Green Information Technology (IT) tools and practices contribute to environmental sustainability and business processes virtualization. To assess whether IT-enabled process virtualization capabilities impact organizational Green IT initiatives, Bose and Luo 2011 proposed a conceptual model that combines three theories: technology-organization-environment framework, process virtualization theory, and diffusion of innovation theory. We conducted an empirical analysis of data from 251 European firms, and found that environment context (competition intensity and regulatory support) was more important to Green IT initiatives than organization or technology context. Technology factors (sensory readiness, relationship readiness, synchronism readiness, and identification and control readiness) facilitating process virtualization were not found significant to organizational Green IT initiatives.     

The Influence of Green IS Practices on Competitive Advantage: Mediation Role of Green Innovation Performance

This article explores the effect of Green information systems (Green IS) practices on Green innovations and how corporations gain competitive advantages through better performance of Green innovations (both process and product). Results based on IT firms in India indicate that Green innovation performance mediates the effect between Green IS and competitive advantage. This could imply the potential of Green IS moving beyond environmental benefits to include innovation and a chance to attain competitive advantage.     

Compliance with institutional imperatives on environmental sustainability: Building theory on the role of Green IS

Addressing the complexity of the growing number of regulatory imperatives from global institutional environments has prompted firms in the IT sector to leverage the enabling effects of IT-based systems to help manage environmental compliance and related organisational risks. Thus, a new breed of IS—Green IS—emerged in recent years. This paper presents an integrative theoretical model that: (1) employs institutional theory to help explain how a range of exogenous regulative, normative and cultural-cognitive factors from the institutional environment and the organisational field influence IT manufacturers’ decisions on the design and manufacture of environmentally sustainable products; and (2) uses organisational theory to describe the strategic endogenous arrangements that organisations institute using Green IS in order to support sense-making, decision making and knowledge creation around environmental sustainability. The paper employs the findings of a case study of Compliance and Risks’ Ltd. Compliance-to-Product (C2P) application and its implementation in two US-based Fortune 500 IT manufacturers to help validate and refine the a priori theoretical model. The paper therefore makes a significant contribution to theory building on the phenomenon of Green IS, through its articulation of empirically-based theoretical propositions which employ conceptual mechanisms to explain how Green IS can support organisational sense-making, decision making and knowledge sharing and creation around the design and manufacture of Green IT.     

Going back to basics in design science: from the information technology artifact to the information systems artifact

The concept of the ‘information technology (IT) artifact’ plays a central role in the information systems (IS) research community's discourse on design science. We pose the alternative concept of the ‘IS artifact’, unpacking what has been called the IT artifact into a separate ‘information artifact’, ‘technology artifact’ and ‘social artifact’. Technology artifacts (such as hardware and software), information artifacts (such as a message) and social artifacts (such as a charitable act) are different kinds of artifacts that together interact in order to form the IS artifact. We illustrate the knowledge value of the IS artifact concept with material from three cases. The result is to restore the idea that the study of design in IS needs to attend to the design of the entire IS artifact, not just the IT artifact. This result encourages an expansion in the use of design science research methodology to study broader kinds of artifacts.     

The impact of information technology on the financial performance of diversified firms

Diversification may increase economic benefits through more efficient utilization of business resources across multiple markets. However, the benefits of these scope economies are often not realized due to costs of coordinating resources in multiple markets. Information technology (IT) is widely used to achieve more efficient coordination by reducing the costs of coordinating business resources across multiple markets. Because of the need for coordination of business resources across multiple markets, diversification can increase the demand for IT. But does increased use of IT improve the performance of diversified firms? This research tackles this question by undertaking an empirical study of the impact of IT on the financial performance resulting from diversification by focusing on the strategic direction chosen by different firms. The empirical aspects of this subject have received little attention from previous information systems (IS) and economics research. This research also sheds light on the business value of IT by showing the importance of complementarity between IT and strategy in firm performance, a subject which has also received limited attention in prior IS research.     

Developing ecological sustainability: a green IS response model

Growing private and public concern with the environment is pushing businesses to increase their awareness and action. Using the Nordic bank Nordea as a case study and a Green information systems (IS) organizational response model developed on the basis of extant literature, we investigate how Green IS initiatives become part of a firm's overall strategy and part of the organizational sustainability process. We find that Green IS initiatives are initiated through a bottom‐up process where environmentally concerned individuals identify issues and become Green IS champions. They use their authority and edification skills to promote Green IS to the organizational agenda. If the issue is aligned with the organizational agenda, it receives management's endorsement. The empirical case also shows two types of systemic feedback that can fuel a self‐reinforcing sustainability process. The first type of feedback increases the champion's ability to promote Green IS in the future through authority and edification. The second type leads to the transformation of organizational value through reinforcement and extension. Finally, we identify interrelationships between organizational response processes, where higher‐order response processes, e.g. change of corporate values, function as gatekeepers or pre‐conditions for when and which issues are promoted to the organizational agenda. © 2016 Wiley Publishing Ltd     

An Approach to Evaluating E-Business Information Systems Projects

Capital investments in the e-business infrastructure add complexity to the IT payoff question because e-business interorganizational investments are deployed across multiple platforms, projects, vendors and partners. Traditional MIS research has been devoted to measuring the payoff from information technology (IT) investment without any specific focus on e-business. Flaws in the mature MIS performance measures seem to yield weak guidance for managers when evaluating IT success, thus diluting the potential for these measures to be adapted for use in the new e-business environment. A review of the conventional MIS payoff literature indicates that these measures may be incomplete, inaccurate, or inefficient for application to electronic commerce investments. This paper brings four new points to the e-business IT investment evaluation dialogue: (1) we first explore performance measurement validity flaws in our long established measures; (2) the paper discusses a two-by-two matrix delineating the gap between the quantitative versus qualitative performance measures of management information systems (MIS) initiatives; (3) sample e-business payoff techniques are discussed and reviewed in light of these historical imperfections, and (4) fourth, the paper proposes and describes an innovative framework derived from production theory economics for future research in evaluating e-business MIS implementations.     

The role of IT in organizational innovation – A systematic literature review

Information technology (IT) is broadly recognized as an important element in organizational innovation, however there has been relatively little integration of Information Systems (IS) research on the role of IT in organizational innovation. Such integration is particularly important in view of recent calls to examine the evolving ontological nature of IT, wherein IT artifacts are now shaping physical reality. We systematically examine innovation-related literature published in the leading IS journals in the period between 2009 and 2020 and we identify and summarize the core theoretical discourses in this domain. We find that extant literature largely examines the role of IT in innovation at a high level of abstraction, focusing on IT investments and IT capabilities, and consequently precluding granular insights on who, what, when, where, how, and why in relation to organizational innovation. To address this limitation and to provide a structuring lens for future research, we develop the organizational innovation system framework which posits that actors, IT artifacts, actions and organizational context are the key elements in organizational innovation systems that require more granular examination to yield deeper insights on how information technology contributes to organizational innovation. We re-examine the literature through the organizational innovation system lens and we identify gaps in extant research. We also outline potential directions for expanding the scope of future research.     

Characteristics of IT artifacts: a systems thinking‐based framework for delineating and theorizing IT artifacts

The information technology artifact (ITA) has been suggested as the core of information systems (IS) research, and the research community has been encouraged to deeply engage with the ITA. Various studies highlight, however, that the ITA continues to receive only limited attention and thus, little foundation exists for IS researchers to delineate and theorize about the ITAs studied. In this paper, we develop a framework that can be utilized as a language for articulating and theorizing the ITA in IS research. Our framework builds on the multi‐faceted theoretical paradigm of systems thinking from which we derive several concepts and appropriate them to the context at hand, resulting in a seven‐dimensional framework of characteristics for ITAs. In a literature survey of research on enterprise systems and enterprise resource planning systems in top IS journals, we show how ITA characteristics are currently included to present details of the relevant ITA instance and identify theoretical relationships between ITA characteristics and outcomes. We conclude the study by demonstrating the use of the ITA framework for delineating and theorizing the ITA in IS research.     

A Framework for Certification and Audit of Application Service Provider—ASP

Application service provider (ASP), network-based application rental service provider of information system (IS), has appeared as a new business style in information technology (IT) market. However, there are two main differences between the ASP model and traditional IS model. First, the relationship between ASPs and customers in ASP model is more temporary than in traditional IS model. Second, information resources of ASP's customers are located at the public network and data center. In these reasons, it is important that third parties need to certify and audit an ASP for successful implementation of the ASP model. This paper investigates characteristics of the ASP model and designs the framework for certification and audit of ASP. It is examined how the framework can remove potential threats and risks of the ASP model, and how the framework can be compared with traditional approaches.     

Dialectical hermeneutics: a theoretical framework for the implementation of information systems

Abstract. Despite the proliferation of information technology, the implementation of information systems remains problematic. Many systems fail to live up to expectations and some end up as disasters. Research on implementation has been conducted for the past two decades, but no theoretical framework for IS implementation has been widely accepted. This paper proposes dialectical hermeneutics as a theoretical framework for IS implementation research. Dialectical hermeneutics, as an integrative theoretical framework, combines both interpretive and critical elements, and addresses those social and organizational issues which are critical to the successful implementation of information systems. The case study research method was used to examine the implementation of systems in three organizations.     

Internet-based information systems use in organizations: an information studies perspective

Abstract. This case study investigates various ways in which different internet-based information systems (IS) are used by organizational participants. Borrowing theoretical insights on information behaviour accumulated over 50 years of information studies research, a conceptual framework is presented to help understand and assess the social and organizational impacts of internet-based IS. The framework describes the use of internet-based IS as a dynamic cycle of information needs–seeking–use activity situated in the context of a firm's information environment. Research questions pertain to the process of how individuals in organizations seek and use information from internet-based IS to satisfy information needs. In terms of information needs, this involves understanding the problem situations that lead participants to use internet-based IS, as well as the characteristics of those problems beyond subject matter. With respect to information seeking, this involves analysing how information from internet-based systems is displayed and formatted to signal their potential usefulness. In terms of information use, this involves how information obtained from internet-based systems is used in practice to resolve or redefine problems. Both quantitative and qualitative research methods are used. Data collection involves web tracking to identify significant episodes of internet-based IS activity, as well as one-on-one interviews to explore the context behind these episodes. Results suggest that it is possible and valuable to identify scenarios of internet-based IS use dominant in an organizational work setting. Doing so can help to identify ways to improve the situated use of internet-based IS that ameliorate the information needs–seeking–use cycle in firms.     

The role of IT in crisis response: Lessons from the SARS and Asian Tsunami disasters

Research on crisis management recognizes the important role of information although few studies of crisis response deal explicitly with information systems. In this paper, we present a case study of Singapore’s response to the SARS and Asian Tsunami disasters. Using the resource-based view of the firm as our theoretical lens, we examine three research questions: what IS resources are needed in crisis response, how are these IS resources bundled with other non-IS resources, and how are they effectively coordinated? Our analysis of the case suggests that existing assets such as information technology infrastructure, leadership, and collaborative networks and existing capabilities such as the ability to build and apply IT, the ability to recognize signals and the ability to see the big picture are critical during crisis response. The actions taken using these assets and capabilities include informing resolutely, gaining stakeholder commitment and agile mobilizing of people and IT. Our analysis further suggests that coordination mechanisms, namely the crisis response organizational, informational, and IT structures, are important facilitators of the response actions. The resulting framework of resource deployment during crisis response extends the resource based view of the firm into a cooperative setting, aiming to understand the nature of IS resource value in a cooperative context, and considers not just the resources per se, but the means of coordination the resources.     

The organizational fit of information systems

Abstract. One can expect that the fit, match or congruence between an information system and its organizational context will be of increasing importance as information systems become more and more integral parts of organizations. Existing IS research has largely neglected the theoretical analysis of the concept 'fit', however, even though it has been widely used in a 'pre-theoretical' sense. The analysis of the concept of 'organizational fit of an information system' put forward in this article is essentially based on the recent analysis of 'fit' in contingency theory, suggesting three interpretations for the concept: a selection approach, an interaction approach and a systems approach. A review of the IS literature on the organizational fit of information systems indicates a lack of any cumulative tradition in existing empirical contingency research into information systems and dominance of the selection approach. Because of the two limitations, this paper regards any definite assessment of the potential prospects of contingency research into information systems as overhasty and proposes a framework for future research into the situation dependence and organizational fit of information systems which integrates contingency research into information systems, contingency research into IS impacts and contingency research into the IS adoption (development/implementation) process.     

Epistemological and theoretical challenges for studying power and politics in information systems

Abstract.  The study of the role of power in managing information systems (IS) still offers a major epistemological challenge to researchers in the field. Although significant work has been done, there is yet to emerge a research approach that permits a penetrating study of the phenomenon of power by virtue of adopting a Machiavellian stance. This paper proposes such an approach in the form of an interpretivist position combined with a theoretical framework whose origin lies in political science and the sociology of technology. In developing its philosophical argument, the paper compares three meta-theories that have been applied to study IS: Phenomenology, Critical Theory and Structuration Theory. All three are compared in terms of their epistemological position regarding the relationship between power and IS. We argue that, although enlightening, those meta-theories fail to unravel the hidden and strategic nature of power. The paper concludes by proposing a particular theoretical formulation that, rather than censoring power and politics, will provide the epistemological means for unravelling them.     

Defining and classifying IT interaction disability

Many people have significant difficulties while using information technology (IT) devices. This study suggests a new concept of IT interaction disability (ITID) to understand the significant difficulties that users may encounter while using IT devices. The task, interface, and context (TIC) framework for classifying the types of ITID is also developed; this framework includes three components: tasks, user interface elements, and context factors. A case study in which visually impaired people used smartphones was conducted to illustrate the types of ITID and to show the applicability of the TIC framework. The result of this study can provide insights to researchers to improve the understanding of the significant difficulties of using IT devices and to analyse these difficulties systematically.     

Linking information systems and entrepreneurship: A review and agenda for IT‐associated and digital entrepreneurship research

More than 50 years ago, information technology (IT) began to change society, the economy, and industries worldwide. This change has included waves of technological disruption that have been exploited by entrepreneurial actors who seize the associated new opportunities. Research on related phenomena is spread across different disciplines. Recently, there have been calls for further research on the marriage of information systems (IS) and entrepreneurship. We review 292 articles in the IS, entrepreneurship, and general and strategic management literature to create an overview of the IT‐associated entrepreneurship research landscape. On the basis of that review, we elaborate on the different roles that IT can assume to support entrepreneurial operations and value creation in these settings. Our findings suggest that IT plays four major roles in entrepreneurial operations: as a facilitator, making the operations of start‐ups easier; as a mediator for new ventures' operations; as an outcome of entrepreneurial operations; and as a ubiquity, becoming the business model itself. Leveraging these roles of IT, we develop a set of definitions to clear up definition uncertainties surrounding IT‐associated new ventures such as digital start‐ups and digital business models. We also outline a research agenda for IT‐associated entrepreneurship research based on identified roles, types, and gaps.     

When users are IT experts too: the effects of joint IT competence and partnership on satisfaction with enterprise-level systems implementation

Enterprise-level information systems (IS) are fundamental to businesses. Unfortunately, implementing these large-scale systems is a complex and risky endeavor. As a result, these initiatives must tap the expertise and active involvement of both the IS department and the enterprise's functional areas. Past studies focusing on IS implementation teams consistently identify the IS department as the source of technical expertise and leadership, while functional department team members are typically relegated to the role of business experts. However, unlike the past, many business professionals are knowledgeable about information technology (IT) and are increasingly capable of contributing to IS implementations from a technical perspective as well as a business perspective. This study examines how IT competence held by both the IS department and the user department stakeholders contributes to user satisfaction with the enterprise-level system implementation. Specifically, this research introduces a theoretically grounded construct, joint IT competence, which emerges when the IS department and user department stakeholders integrate their individually held IT competences. The study's results empirically demonstrate that joint IT competence is a key driver of user satisfaction in enterprise-level IS implementations. Although not as significant as joint IT competence, results show that partner-based leadership between the IS department and user stakeholders also influences user satisfaction with IS implementations.     

Client-Led Information System Creation (CLIC): navigating the gap

Abstract.  This paper offers a new framework to facilitate an interpretive approach to client-led information system development, referred to as CLIC (Client-Led Information System Creation). The challenge of moving seamlessly through a process of information systems (IS) design is still the subject of much research in the IS field. Attempts to address the difficulties of 'bridging the gap' between a client's business needs and an information system definition have hitherto not provided a coherent and practical approach. Rather than attempting to bridge the gap, this paper describes an approach to managing this gap by facilitating the clients' navigating through the information system design process (or inquiry process) in a coherent manner. The framework has been developed through practice, and the paper provides an example of navigating through the design phase taken from an Action Research field study in a major UK bank.     

Information system artefact or information system application: that is the question

Lee et al. ( 2015 ) suggest the concept of information system (IS) artefact as an alternative to information technology (IT) artefact, defining the former as a system of an IT artefact, an information artefact and a social artefact. This paper assesses this suggestion, contrasting it with the concepts of IT artefact and IS application as introduced in the prior IS literature. After this conceptual analysis, the paper discusses the relationships between an IS artefact and design and between an IS artefact and design science. The analysis concludes that an IS artefact is problematic as a unit of design because of the great differences in the designability of its constituent parts. Instead, the paper maintains that an IS application is more appropriate as a unit of design, but an IS artefact may be fruitful as an analytical concept to be used in behavioural science research on the interplay of IT artefact, information artefact and social artefact, or – especially if including IS application design – in action research‐oriented design science research. © 2016 John Wiley & Sons Ltd