Report on Dialogue Specification Tools

In this report we have presented some of the issues pertaining to the notations used in UIMSs. At the present time there are a small number of implemented UIMSs, so there is some experience to draw upon. This is the first workshop of this nature where there has been a significant number of participants with implementation experience. This experience seemed to raise more issues than it resolved. The conclusion that can be drawn from this is there is still a considerable amount of work to be done in notations for UIMSs.
One of the major problems encountered by this working group was the inability to compare different UIMSs. The systems discussed in this group have been used to produce user interfaces for different application areas, with different interaction styles and requirements. This makes it very difficult to compare the ease of use (for the user interface designer), and the quality of the resulting user interface. This problem would be partially solved by constructing a standard set of user interface problems. Each of the UIMSs could be used to solve these problems, and the results used as a means of comparison. This set of problems could be viewed as a benchmark test for user interface management systems. Along with developing the problems, techniques for measuring ease of use and the quality of the user interface must also be developed.     

Supporting Cooperation through Customisation: The Tviews Approach

User interfaces for groupware systems rarely reflectthe different requirements for support of theirend-users. Here we present an approach to designingmulti-user interfaces for cooperative systems whichbuilds on previous work from the HCI community in thearea of end-user customisation. Using this approach wehave developed an approach and a system prototype basedon tailorable views, or Tviews, which allows end-usersengaged in group working to configure theircooperative system interfaces to support theirdifferent tasks, preferences and levels of expertise.Tviews are user interface components which can bedragged and dropped over representations ofapplication objects to customise presentation,interaction and event updating properties, and canthemselves be tailored using high-level, incrementalcustomisation techniques. We discuss the implicationsof this work for CSCW system development by referenceto studies of work carried out by the CSCW communitywhich point to a need for more flexible and tailorablesystem interfaces.     

MOG user interface builder: a mechanism for integrating application and user interface

Tools which provide graphical editing techniques for the design of user interface presentations are increasingly commonplace. Such tools vary widely in the mechanisms used to define user interfaces and while some are general purpose, others are targeted at particular application domains. Designers faced with varying requirements must choose one tool and live with its shortcomings, purchase a number of different tools, or implement their own. The paper describes an approach to facilitating the latter by providing a library of augmented user interface components called MOG objects which embody both end-user and editing semantics. User interface design tools based on this approach need only provide mechanisms for composing MOG objects into user interfaces and the addition of any other, higher-level functionality. MOG-based user interfaces retain an in-built editing capability and are inherently tailorable.     

A formal model for plastic human computer interfaces

The considerable and significant progress achieved in the design and development of new interaction devices between man and machine has enabled the emergence of various powerful and efficient input and/or output devices. Each of these new devices brings specific interaction modes.With the emergence of these devices, new interaction techniques and modes arise and new interaction capabilities are offered. New user interfaces need to be designed or former ones need to evolve. The design of so called plastic user interfaces contributes to handling such evolutions. The key requirement for the design of such a user interface is that the new obtained user interface shall be adapted to the application and have, at least, the same behavior as the previous (adapted) one. This paper proposes to address the problem of user interface evolution due to the introduction of new interaction devices and/or new interaction modes. More, precisely, we are interested by the study of the design process of a user interface resulting from the evolution of a former user interface due to the introduction of new devices and/or new interaction capabilities. We consider that interface behaviors are described by labelled transition systems and comparison between user interfaces is handled by an extended definition of the bi-simulation relationship to compare user interface behaviors when interaction modes are replaced by new ones.     

Participatory knowledge-management design: A semiotic approach

The aim of this paper is to present a design strategy for collaborative knowledge-management systems based on a semiotic approach. The contents and structure of experts' knowledge is highly dependent on professional or individual practice. Knowledge-management systems that support cooperation between experts from different (sub-)fields need to be situated and tailored to provide effective support even if the common aspects of the data need to be described by ontologies that are generic in respect to the sub-disciplines involved. To understand and approach this design problem, we apply a semiotic perspective to computer application and human–computer interaction. From a semiotic perspective, the computer application is both a message from the designer to the user about the structure of the problem domain, as well as about interaction with it, and a structured channel for the user's communication with herself, himself or other users of the software. Tailoring or “end-user development” – i.e. adapting the knowledge-management system to a specific (sub-)discipline, task or context – then refines both the message and adapts the structure of the interaction to the situated requirements.The essential idea of this paper is to define a new perspective for designing and developing interactive systems to support collaborative knowledge management. The key concept is to involve domain experts in participatory knowledge design for mapping and translating their professional models into the proper vocabularies, notations, and suitable visual structures for navigating among interface elements. To this end, the paper describes how our semiotic approach supports processes for representing, storing, accessing, and transferring knowledge through which the information architecture of an interactive system can be defined. Finally, the results of applying our approach to a real-world case in an archaeological context are presented.     

Universal Remote Console-based next-generation accessible television

This paper presents a new approach to make current and future television universally accessible. The proposed approach provides a means of universal accessibility both for remotely operating the TV set and for interacting with online services delivered through the TV. This proposal is based on the ISO/IEC 24752 “Universal Remote Console” (URC) standard. This standard defines an abstract user interface layer called the “user interface socket” and allows the development of pluggable (plug-in) user interfaces for any type of user and any control device. The proposed approach lays the foundation for the development of advanced user interfaces that can be interacted within various modalities. Different prototypes have been developed based on this approach and tested with end users. The user tests have shown this approach to be a viable option for the proposed scenarios. Based on the experience gathered with the prototypes, recommendations and implementation options are suggested for commercial adoption.     

Rapid Prototyping of Adaptable User Interfaces

User interface adaptation has been proposed in recent years as a means to achieve personalized accessibility and usability of user interfaces. Related user interface architectures, as well as a variety of related development method and tools, have also been elaborated. Admittedly, however, despite the recognized validity of the approach, which has been proved in practice in a series of prototype systems, the wider adoption and uptake of user interface adaptation approaches are still limited. One of the identified obstacles is the complexity intrinsic in designing such interfaces and the need of radically revising the current user interface design practice to account for (a) the alternative designs required for adaptation, (b) the parameters involved in driving adaptations (i.e., selecting among alternatives at a given point during interaction), and (c) the logic of adaptation at runtime. This article proposes a twofold tool-based support strategy for user interface adaptation development, based on (a) an adaptation development toolkit and related widget library, which directly embeds lexical level adaptations into common interactive widgets, and (b) embedding such a library in a common integrated development environment, thus allowing designers to define and view alternative adaptations at design time and create adaptable user interfaces through traditional prototyping. The aforementioned approach has been implemented in the domain of adaptable applications for older users, producing tools that are currently in use in the development of a large suite of interactive applications in various domains. The approach presented in this article is claimed to be the first and so far unique supporting rapid prototyping of adaptable user interfaces, thus minimizing the divergence between typical development practices and user interface adaptation development.     

Prototype evaluation and redesign: structuring the design space through contextual techniques

This paper addresses the problems involved in the progress through evaluation and redesign from one interface prototype to the next stage of development. An approach is proposed based on situated action techniques for the early identification of user interface issues and their translation into design factors that lead to design improvements. The approach can be used within parallel prototyping or iterative development. Situated action is increasingly popular for the participative identification of user requirements for information systems and is usually implemented at an early stage in systems development. In contrast the most frequently used method for user participation within detailed interface design is within iterative user-based evaluation which is often performed relatively late in the development. The method described involves linking developer–user contextual evaluation sessions, where developers observe user's responses to an interactive prototype, and team evidence analysis sessions, where a group of designers work together to derive design decisions with the evidence collected from the users. The proposed method is tested in an experimental design. The proposed techniques provide a rich source of user evidence that can be brought to bear on the enhancement of prototype user interfaces. The study also showed how team working within a group of developers is important to effective design.     

User interface specification with sequence diagrams: an application to the AIRBUS A380 Datalink system

The development of user interfaces for safety critical systems is driven by requirements specifications. Because user interface specifications are typically embedded within complex systems requirements specifications, they can be intractable to manage. Proprietary requirements specification tools do not support the user interface designer in modelling and specifying the user interface. In this paper, a new way of working with embedded user interface specifications is proposed, exploiting sequence diagrams with a hypertext structure for representing and retrieving use cases. This new tool concept is assessed through an application to the requirements specification for the Airbus A380 air traffic control Datalink system; engineers involved in the development of the Airbus cockpit used a prototype of the tool concept to resolve a set of user interface design anomalies in the requirements specification. The results of the study are positive and indicate the user interface to requirements specification tools which user interface designers themselves need.     

User preferences for adaptive user interfaces in health information systems

An adaptive user interface requires identification of user requirements. Interface designers and engineers must understand end-user interaction with the system to improve user interface design. A combination of interviews and observations is applied for user requirement analysis in health information systems (HIS). Then, user preferences are categorized in this paper as either data entry, language and vocabulary, information presentation, or help, warning and feedback. The user preferences in these categories were evaluated using the focus group method. Focus group sessions with different types of HIS users comprising medical staff (with and without computer skills) and system administrators identified each user group’s preference for the initial adaptation of the HIS user interface. User needs and requirements must be identified to adapt the interface to users during data entry into the system. System designers must understand user interactions with the system to identify their needs and preferences. Without this, interface design cannot be adapted to users and users will not be comfortable using the system and eventually abandon its use.     

基于MVC模式的Web用户界面建模

分析了企业信息系统的Web用户界面开发特性,研究了当前主流前端框架的MVC(模型-视图-控制器)设计模式应用,针对Web前端开发需求及最佳实践方法,提出了一种符合MVC用户界面开发最佳实践的组件化Web用户界面建模方法.设计一套抽象和描述Web用户界面组件的UML(统一建模语言)概要文件,从界面数据模型、界面组件模型到界面交互模型等3个方面完成Web用户界面建模.以一个装修行业定制型ERP(企业资源计划)系统为例,通过用户界面建模实践,验证了本建模方法的可行性、易用性和有效性.     

The use of theatre in requirements gathering and usability studies

This paper discusses the use of theatrical techniques to communicate to designers the user requirements for IT interfaces – particularly those of “extreme users” such as older people. The methodology and processes of producing such material in a video form are described, together with the strengths and weaknesses of this approach. The paper concludes by suggesting the various roles live theatre can play in user centered design. Although the research, on which this paper is based, focuses on the challenges presented by older and disabled users, the techniques described are applicable to a wider range of users.     

Task-specific information retrieval systems for software engineers

This paper discusses the development of task-specific information retrieval systems for software engineers. We discuss how software engineers interact with information and information retrieval systems and investigate to what extent a domain-specific search and recommendation system can be developed in order to support their work related activities. We have conducted a user study which is based on the “Cognitive Research Framework” to identify the relation between the information objects used during the code development (code snippets and search queries), the tasks users engage in and the associated use of search interfaces. Based on our user studies, a questionnaire and an automated observation of user interactions with the browser and software development environment, we identify that software engineers engage in a finite number of work related tasks and they also develop a finite number of “work practices”/“archetypes of behaviour”. Secondly we identify a group of domain specific behaviours that can successfully be used as a source of strong implicit relevance feedback. Based on our results, we design a snippet recommendation interface, and a code related recommendation interface which are embedded within the standard search engine.     

基于软件体系结构的用户界面设计方法

为实现软件体系结构指导下的软件工程设计，该文提出了一个在体系结构指导下、支持自动生成的用户界面工程开发方法。该方法把界面的体系结构作为工程模型的直接描述对象，在界面体系结构的引导和约束下，通过可视化用户干预建立界面的展示模型，在代码生成阶段采用了界面体系结构指导下的界面设计模式。研究表明，以体系结构为指导的软件模型化设计是可行的。     

System design and user evaluation of Co-Star: An immersive stereoscopic system for cable harness design

The system design and results of a user evaluation of Co-Star an immersive design system for cable harness design is described. The system used a stereoscopic head mounted graphical display, user motion tracking and hand-gesture controlled interface to enable cable harnesses to be designed using direct 3D user interaction with a product model. In order to determine how such a system interface would be used by a designer and to obtain user feedback on its main features a practical user evaluation was undertaken involving ten participants each completing three cable harness design tasks with the system. All user interactions with the system were recorded in a time stamped log file during each of the tasks, which were also followed by questionnaire (5 point scale) and interview sessions with each participant. The recorded interaction data for the third task was analysed using functional decomposition techniques and used to construct a single activity profile for the task based on the mean results obtained from the participant group. The goal was to identify in general terms the relative distribution of user activity between specific purposes during practical system operation, and it was found that in this task Navigation accounted for 41%, Design 27%, System Operation 23% and looking at Task Instructions 9% of all user activity. The scored questionnaire data collected immediately after the completion of each task was used to rank the major features of the system according to user opinion. This was further enhanced by also collecting real interview comments from the user group about these same features. The combination of both quantitative performance analysis and subjective user opinion data obtained during a practical design exercise has enabled an in depth evaluation of the system, leading to a much greater understanding of many of the key user and interface requirements that should be considered during the development of immersive interfaces and systems for practical engineering applications.     

Extending the Usability of Heuristics for Design and Evaluation: Lead,Follow, and Get Out of the Way

User-centered design practitioners have often relied on discount usability engineering methods using heuristics. Top 10 lists of design and evaluation heuristics have proliferated during the 1990s, leading to a plethora of heterogeneous heuristic guidelines for a multitude of user interfaces. A simple, unified set of heuristics that might be applicable across different technologies, understood between disciplines, and equivalent to metrics used to measure ease of use can be beneficial.

Lead, follow, and get out of the way (LF&G) theorizes that the optimal human-computer interaction (HCI) experience is analogous to a facilitative learning relation-Like a good teacher, mentor, or coach, the usable user interface leads the user to successful completion of tasks and goals; follows the user's progress and provides appropriate feedback and information when needed; and gets out of the way of the user to allow efficient and effective completion of tasks as the user attains mastery of the system, its concepts, and operations. A set of 18 heuristics grouped under the 3 general principles of the title are provided for use across the tasks of design guidance, development refinement, and end-user evaluation of computer systems.

This article provides background into the development of LF&G, case studies on its use in real-world product design and development, and directions for further research needed to develop this approach into an empirically based method for defining, describing, designing, and predicting the ease of use of interactive human-computer systems.     

Preference-Based Human Factors Knowledge Repository for Designing User Interfaces

This article proposes and describes a representational framework and a supporting tool environment for embedding and propagating human factors expertise into high level user interface design and development platforms. The proposed framework allows user interface designers to elicit, accommodate, and articulate user interface guidelines and results of experimental studies into reusable, evolutionary, and "living" design cases. The building blocks of the representational framework are a set of primitive constructs for consolidating the semantics of human factors knowledge into a design representation that characterizes the physical level of interaction. This is achieved through the development of a logical framework based on preference constraints and an initial set of preference and indifference expressions. The preference constraints provide a reasoning engine and a proof strategy for compiling a preference ordering of competing design alternatives and subsequently aggregating them into indifferent classes of design options per interaction element. The article also reports the implications of the proposed technique for user interface designers and the underlying requirements of user interface development platforms. Finally, the representational sufficiency of the proposed approach is discussed in the context of recent case studies aiming to consolidate human factors knowledge into a reusable repository supporting the ergonomic design of user interfaces in two example application domains, namely nonvisual hypermedia accessible to blind people and interpersonal communication aids for speech-motor-impaired and language-cognitive-impaired users.