医院图书馆患者健康信息服务实践

目的：分析图书馆服务满意度的影响因素，为今后更好地开展医院图书馆患者服务提供借鉴和思路。方法：对221例住院患者提供健康信息服务并对服务患者进行满意度调查。采用Logistic回归模型分析患者相关特征，以及图书馆服务需求及满意情况的影响因素；采用IPA法评价图书馆开展患者服务的满意度情况。采用SPSS 19.0统计软件进行分析。结果：不同性别、年龄和受教育程度对图书馆服务的重要性和满意度影响差异无统计学意义（P>0.05）。总体重要性和满意度均较高；通过IPA法分析，发现患者虽然认为图书馆个性书目的定制和科室自编的健康小册子重要性高，但满意度却较低。结论：患者对图书馆开展信息服务的总体满意度较好，但是对个性书目的制定和健康小册子的编制表现为高重要性和低满意度，因此仍需提高图书馆员的服务能力，鼓励更多的医务人员参与到为患者提供信息服务工作中。

Health information service for patients in hospital library

Objective To provide reference and ideas for information service in hospital library by analyzing the influencing factors for its service satisfaction.Methods The satisfaction of hospitalized patients for information service was investigated.The characteristics of patients,their requirements for information service and the influencing factors for their satisfaction were analyzed by logistic regression analysis.Their satisfaction for information service was assessed according to the IPA method and analyzed using the SPSS19.0.P<0.05 was considered statistically significant.Results Health information was provided for 221 patients.No significant difference was found in sex,age,education level between the importance of information service and the influence of satisfaction for information service (P>0.05).The importance of information service and the satisfaction of patients for information service were rather high.IPA analysis showed that the patients considered high the importance of library-provided personal bibliography and departments-provided health pamphlets with a low satisfaction,which should thus be solved.Conclusion The satisfaction of patients for information service is good.However,the importance of library-provided personal bibliography and departments-provided health pamphlets is high and the satisfaction for them is low.It is thus necessary for librarians to improve their service and encourage more medical staff to participate in information service for patients.