| 人性化服务的技巧 |
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| 引用本文： | 董凡秀,潘宜敏,陈梅.人性化服务的技巧[J].中国病案,2011,12(6):9-10. |
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| 作者姓名： | 董凡秀 潘宜敏 陈梅 |
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| 作者单位： | 新疆维吾尔自治区人民医院病案科,乌鲁木齐市,830001 |
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| 摘 要： | 病案管理过程中坚持以人为本的人性化服务,新服务理论与技巧有效实施,将人性化服务贯穿其中,提升病案科的服务质量和管理工作的内涵,全方位服务,创建和谐的病案文化和良好的服务氛围。
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| 关 键 词： | 人性化服务 技巧 |
The Skills of Humanized Serving |
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| Dong Fanxiu,Pan Yimin,Chen Mei.The Skills of Humanized Serving[J].Chinese Medical Record,2011,12(6):9-10. |
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| Authors: | Dong Fanxiu Pan Yimin Chen Mei |
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| Affiliation: | Dong Fanxiu,Pan Yimin,Chen Mei,Medical Records Department of Xinjiang Uygur Autonomous Region People's Hospital,Wulumuqi 830001,Xinjiang Province,China |
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| Abstract: | People-oriented humanized serving should be taken in the medical records management process.The effective implementation of new service theory,skill and humanized serving can enhance the quality of service and management connotation,create harmonious medical record culture,and also provide full services and good service atmosphere. |
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| Keywords: | Humanized Serving Skill |
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