| 复印病案人性化服务的探讨 |
| |
| 引用本文： | 苏清花,曾志英,杨福胜.复印病案人性化服务的探讨[J].中国病案,2011,12(5):17-17,16. |
| |
| 作者姓名： | 苏清花 曾志英 杨福胜 |
| |
| 作者单位： | 南京军区福州总医院第一附属医院,福州市,351100 |
| |
| 摘 要： | 复印病案人性化服务就是以人为本,转变服务理念,变被动管理为主动管理,为病案复印者提供方便、高效、主动优质的服务,每周清查病案,通知医师病案及时归档,避免复印时病人等候时间过长。在服务过程中应热情、耐心,做好解释工作,尽量减少误会;同时病案管理人员要不断提高业务水平,做到快速准确查找病案,更好更快地服务患者,不断提高病案的管理水平,提升医院的社会效益和经济效益。
|
| 关 键 词： | 复印病案 人性化服务 |
A Discussion on Humanization Service of Medical Record Duplication |
| |
| Su Qinghua,Zeng Zhiying,Yang Fusheng.A Discussion on Humanization Service of Medical Record Duplication[J].Chinese Medical Record,2011,12(5):17-17,16. |
| |
| Authors: | Su Qinghua Zeng Zhiying Yang Fusheng |
| |
| Affiliation: | Su Qinghua,Zeng Zhiying,Yang Fusheng,The First Attached Hospital of Fuzhou General Hospital of Nanjing Military District,Fuzhou 351100,Jiangsu Province,China |
| |
| Abstract: | The humanization service of medical record duplication focuses on human,changing the original service concept from passive management to active management,providing convenient,high efficient and active quality service to those come to duplicate their medical record.Medical record should be checked weekly,informing doctors in order to file in time avoiding patients waiting too long when duplicate.Staffs in medical record department need to be enthusiasm and patient for explanation,avoiding misunderstanding d... |
| |
| Keywords: | Medical record duplication Humanization service |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
|
