| 关于医院投诉性信访问题的伦理思考 |
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| 引用本文： | 马秋芳.关于医院投诉性信访问题的伦理思考[J].中国医学伦理学,2011,24(6):774+821-774,821. |
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| 作者姓名： | 马秋芳 |
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| 作者单位： | 徐州医学院附属医院,江苏徐州,221006 |
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| 摘 要： | 实现医患关系和谐是医院管理工作的重要价值诉求。医院在处理群众投诉性信访问题的过程中,管理者在思想认识上高度重视,医患间相互信任,确立一套行之有效的应对投诉性信访问题的伦理机制,有利于投诉性信访问题的解决及和谐医患关系的建构。
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| 关 键 词： | 投诉性信访 医院管理 管理伦理 医学伦理学 建立信任 求同存异 |
Ethical Thinking on Hospital Complaint Petition Letter |
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| MA Qiu-fang.Ethical Thinking on Hospital Complaint Petition Letter[J].Chinese Medical Ethics,2011,24(6):774+821-774,821. |
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| Authors: | MA Qiu-fang |
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| Affiliation: | MA Qiu-fang(The Affiliated Hospital of Xuzhou Medical College,Xuzhou 221006,China) |
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| Abstract: | To achieve harmonious doctor-patient relationship is an important value pursuit of hospital management.During the process of dealing with the complaint petition letter from the masses,manager＇s attention,mutual trust between doctors and patients,effective ethical mechanism response to complaints of letters and visits,is matter of solution to complaint petition letters and the construction of harmonious doctor-patient relationship. |
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| Keywords: | Complaint Petition Letter Hospital Management Management Ethics Medical Ethics Trust Construction Seek Common Points While Reserving Difference |
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