| 自然流程模式下缩短内科门诊病人非医疗时间的服务理念与技巧 |
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| 引用本文： | 罗纪,宋艳丽.自然流程模式下缩短内科门诊病人非医疗时间的服务理念与技巧[J].中国医院,2009,13(4):43-45. |
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| 作者姓名： | 罗纪 宋艳丽 |
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| 作者单位： | 1. 中国医科大学附属第一医院,110001,沈阳市和平区南京北街155号
2. 中国医科大学护理学院,110001,沈阳市和平区北二马路92号 |
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| 摘 要： | 当今，许多医院中典型的门诊流程是长期沿袭下来的一种自然过程，此流程存在的缺陷是以医务人员工作方便为主，患者就诊效率为辅。笔者分析了中国医科大学附属第一医院内科门诊病人在医院内无效滞留的时间的原因，探讨适合“以病人为中心”及自然模式下缩短内科门诊病人非医疗时间的服务理念与技巧。
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| 关 键 词： | 自然流程 内科门诊 非医疗时间 |
Shorten medical outpatient non-medical time concept and skill under natural process |
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| LUO Ji,SONG Yanli.Shorten medical outpatient non-medical time concept and skill under natural process[J].Chinese Hospitals,2009,13(4):43-45. |
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| Authors: | LUO Ji SONG Yanli |
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| Affiliation: | (Affiliated No.1 Hospital of Chinese Medical University, No.155, Nanjing Bei Street, Heping District, Shenyang, Liaoning Province, 110001, PRC) |
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| Abstract: | In current days, outpatient process in many hospitals was a result of historical development. The main shortages of the process was medical staff centered and ignored patient visit efficiency. The causes of medical outpatient non-effective time in hospital in Affiliated No. 1 Hospital of Chinese Medical University were analyzed. The concept and skills of shortening medical outpatient non-medical time concept and skill under natural process and patient centered model were discussed. |
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| Keywords: | natural process medical outpatient non-medical time |
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