| 妇科门诊医疗投诉原因分析及探讨 |
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| 引用本文： | 徐文治,傅东霞,谢秀琴,张志华,丁志明,周坚红.妇科门诊医疗投诉原因分析及探讨[J].中国医学文摘：计划生育妇产科学,2011(5):23-25. |
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| 作者姓名： | 徐文治 傅东霞 谢秀琴 张志华 丁志明 周坚红 |
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| 作者单位： | 浙江大学医学院附属妇产科医院妇科门诊; |
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| 摘 要： | 目的分析妇科门诊发生的医疗投诉事件的发生率和原因。方法回顾性分析浙江大学医学院附属医院2005～2009年医务科备案处理完毕的关于妇科门诊的医疗投诉事件共66例，按医源性投诉及非医源性投诉进行归类统计。结果2005～2009年妇科门诊人次数为2467475，其中发生医疗投诉66例，发生率为0．027‰。其中非医源性投诉每年呈上升趋势，从2005年的33．33％上升到2009年的70．00％，其中对就诊流程问题如B超候诊时间长的医疗投诉较多。结论医院非医源性投诉每年呈上升趋势。医方应正确认识医疗投诉对自身的影响，鼓励患者投诉，不断发现其自身存在的各种问题，并尽快地解决此类问题，减少潜在的医疗纠纷。
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| 关 键 词： | 医疗投诉 非医源性 原因 |
Analysis and investigation on the causes of medical complains in the gynecological out-patient clinic |
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| Authors: | XU Wen-zhi FU Dong-xia XIE Xiu-qin ZHANG Zhi-hua DING Zhi-ming ZHOU Jian-hong Gynecological Out-Patient Clinic Women's Hospital School of Medicine Zhejiang University Hangzhou Zhejiang PRChina |
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| Affiliation: | XU Wen-zhi,FU Dong-xia,XIE Xiu-qin,ZHANG Zhi-hua,DING Zhi-ming,ZHOU Jian-hong Gynecological Out-Patient Clinic,Women's Hospital School of Medicine Zhejiang University,Hangzhou Zhejiang 310006,P.R.China |
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| Abstract: | Objective To analyze the incidence and causes of medical complains in the gynecological out-patient clinic from year 2005 to 2009.Methods The data from sixty-six cases with medical complains which had been disposed and recorded by medical department from year 2005 to 2009 were retrospectively analyzed,classified statistics basing on iatrogenic and non-iatrogenic complains.Results The man-time of gynecological out-patient clinic between year 2005 and 2009 was 2,467,475 among which 66 cases of complain occurr... |
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| Keywords: | medical complain non-iatrogenic causes |
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