| 用服务运营管理理念重塑图书馆参考咨询服务 |
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| 引用本文： | 雷泽勇.用服务运营管理理念重塑图书馆参考咨询服务[J].四川生殖卫生学院学报,2006(4):49-52,37. |
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| 作者姓名： | 雷泽勇 |
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| 作者单位： | 成都体育学院图书馆,四川成都610041 |
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| 摘 要： | 服务运营管理是一门涵盖所有服务行业的新兴学科。本文将服务运营管理理念引入图书馆参考咨询服务，通过服务活动的性质、用户关系、定制与判断三个方面的战略性考察，对图书馆参考咨询服务进行了重新定位。同时，还引入服务接触观来重新认识参考咨询馆员在图书馆中的重要地位。
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| 关 键 词： | 服务运营管理 服务分类 服务接触 参考咨询服务 |
| 文章编号： | 1672-5824（2006）04-0049-05 |
| 收稿时间： | 2006-05-09 |
| 修稿时间： | 2006-05-09 |
Rebuilding Library Reference and Consultation Service with Service Running Management Idea |
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| LEI Ze- yong.Rebuilding Library Reference and Consultation Service with Service Running Management Idea[J].Journal of Sichuan Reproductive Health Institute,2006(4):49-52,37. |
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| Authors: | LEI Ze- yong |
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| Affiliation: | Chengdu Institute of Physical Education, Chengdu, Sichuan, 610041 |
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| Abstract: | Service running management is a new course containing all of service industry. This thesis analyzes on rebuilding library reference and consultation service with service running management idea, and repositioning library reference and consultation service from the service character, user relationship and customiza- tion and judgement. Meanwhile, author gives a new realization on the importance of reference and consultation service in library from the view of service contact. |
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| Keywords: | service running management servioe class service contact reference and consultation service |
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