健康体检风险管理效果分析

目的：了解健康体检中的医疗风险因素，探讨管理办法。方法问卷调查2007年2月-2008年2月本院健康体检管理中心（体检中心）风险管理前8640人次和2009年2月-2010年2月风险管理后8640人次对服务满意度的比较，并统计风险管理前后医护不良事件、医护投诉的发生率。结果实施风险管理后对医护人员服务的满意度从管理前90．13％升至管理后的97．88％，有显著性差异，P＜0．05；风险管理后的医护不良事件，从管理前的0．36％降至管理后的0．04％，医护投诉从管理前的0．57％降至管理后的0．13％，有显著性差异，P＜0．05。结论健康体检中心实施医疗风险管理，对预防医护安全隐患，提高体检质量，减少纠纷起到积极作用。

Risk Management of Health Examination

Objective To study the risk factors in health examination and find out countermeasures . Methods 8640 cases having health examination were investigated from Feb .2007 to Feb.2008 when the risk management has not been carried out , and another 8640 patient were investigated from Feb .2009 to Feb.2010 , in which time the risk management has been carried out .The incidence of harmful affairs , the complain about medical treatment were analyzed .Results After the implementing of risk management , the service satisfaction degree in-creased from 90.13%to 97.88%（P〈0.05）;The incidence of harmful affair decreased form 0.36%to 0.004%, and the complain of medical treatment decreased from 0.57% to 0.13%, the differences were significant （ P 〈0.05）.Conclusion The implementing risk management will be benefit to ensure the safety of patients and im-prove the service quality .