| 开展优质护理服务提升专科监护病房患者满意度 |
| |
| 引用本文： | 王万娟,涂岚,冯玉兰,陆冬妍,张伟英.开展优质护理服务提升专科监护病房患者满意度[J].解放军医院管理杂志,2013(9):897-898. |
| |
| 作者姓名： | 王万娟 涂岚 冯玉兰 陆冬妍 张伟英 |
| |
| 作者单位： | 第二军医大学长海医院胸心外科,上海200433 |
| |
| 摘 要： | 目的研究重症监护病房推行优质护理服务模式对患者满意度的影响。方法心胸外科重症监护病房实行优质护理服务模式，包括增进护患沟通、争创特色专科护理、延伸护理服务、增加直接护理时间和提高护士工作积极性等，比较分析优质护理服务模式推行前、后的患者满意度。结果患者满意度由模式推行前的84．54％上升至推行后的90．02％，两者差异显著（P〈0．05）。结论优质护理服务模式的推行能有效提高重症患者满意度，应在重症监护病房深入推广。
|
| 关 键 词： | 优质护理 护理管理 重症监护病房 患者满意度 |
Implementing High Quality Nursing Service to Improve the Patient Satisfaction Degree of Specialized Inten- sive Unit |
| |
| Affiliation: | WANG Wan -juan, TU Lan, FENG Yu -lan, LU Dong -yan, ZHANG Wei- ying＊ (Department of car- diothoracic Surgery, Changhai Hospital, Second Military Medical University, Shanghai 200433) |
| |
| Abstract: | Objective To study the influence of high quality nursing service on the patient satisfaction de- gree in intensive care unit. Methods The high quality nursing service mode in cardiothoracic surgery includes the following aspects ： promoting the communication of patient and nurses ; creating unique specialized nursing service ; extending nursing service; increasing direct nursing time; improving the nurses initiatives. The patient satisfaction degrees before and after the service mode implementation are compared. Results The patient satisfaction degrees before and after the service mode implementation were respectively 84.54% and 90.02%. There is significant difference （P 〈 0.05 ）. Conclusions The implementation of high quality nursing service mode could effectively improve the patient satisfaction, and the mode should be popularized in ICU. |
| |
| Keywords: | high quality nursing service nursing management intensive care unit patientsatisfaction degree |
| 本文献已被 维普 等数据库收录！ |
|
