从SARS暴发看医院危机管理

医院每时每刻都面临着各种危机，我国SARS暴发验证了危机的3个特征：突发性、不确定性和紧迫性。医院应对SARS危机应采取：找出医院面临危机存在的薄弱环节；迅速果断采取行动；制定各项应急预案；建立有效的信息传播系统，保护信息畅通；不断修正和调整医院应对危机的各项决策。SARS危机给我们启示是：医院必须建立一套完整的危机处理机制；重视信息获取工作，保证信息渠道畅通；保持及时有效的沟通；重医并重防，提高应急能力；诚实；强化管理，苦练内功。

From the Out-break of SARS to Review Crisis Management in Hospital

Hospital is constantly confronted with various crisis.The outbreak of SARS demonstrates the 3 characteristics of crisis:abruptness,uncertainty and emergency.In order to cope with the crisis of SARS,the hospital should do:identify the weak link that might lead to hospital crisis;take rapid and decisive action;work out emergency response plan;establish effective information system and ensure the smooth flow of information;constantly revise and readjust decisions and countermeasures.The lessons of SARS to us:hospital should establish a complete crisis response mechanism;pay attention to information collection,guarantee the smooth flow of information;keep timely and effective communication;pay equal attention to clinical as well as preventive medicine,enhance emergency response capacity;be honest and strengthen management,improve the hospital internal capacity.