366名门诊就医者卫生知识需求调查改进护理服务模式

To understand the present condition of outpatients‘ needs for health knowledge, and revise the process of nursing services in clinic. Methods Using questionnaire to survey outpatients going to this clinic. Divide patients into groups by their age, occupation, and culture level. Statistics and X^2 test were performed by PEMS 3.0 software. Results ①The groups of higher educated level and 20-41 years old go to clinic to take health checkup.Their self-aware of health care is worse due to intense working. It is needed to strengthen health propaganda and education to them. ②The groups of yotmg people and higher educated level have some communication technique. Medicine professionals need to elevate their communication technique to the groups of elderly and lower educated level. ③The groups of 61 and over and lower educated level know less about modem medicine and classfying of departments, professionals should help them to choice departments and guide blind choice to directed choice. ④All groups need guide to read medicine manuals. Conclusion Needs investigation has provided the foundation for reform. Revising process and establishing new model of nursing services in clinic make the service range expanded, as well as the market business has succeeded.