场景化思维下的高铁站候车座椅设计研究

目的 探讨公共座椅在用户候车中的用户体验痛点，提出优化用户候车体验的公共座椅设计方案。方法 首先基于场景化思维对乘客候车这一场景进行分析，提炼出典型场景，其次对场景中乘客行为进行分析挖掘出用户痛点，通过重构乘客候车场景探索候车过程中乘客痛点的解决方法，最后将设计创意映射至高铁站候车座椅的设计方案中，完成高铁站候车座椅的创新方案设计，解决乘客候车过程中遇到的问题，有效满足乘客切实需求，为用户营造一个良好的候车体验。结论 场景化思维引入到高铁站候车座椅设计分析中，能帮助设计师更为全面地剖析乘客行为、明确候车座椅现存的问题、挖掘出乘客的潜在需求，进而创造性地提出解决方案，指导高铁站候车座椅的设计，同时基于场景化思维下的设计方法也为其他产品的创新设计提供了一个可供参考的设计途径。

Design of Waiting Seats in High Speed Railway Station under Scenario Thinking

The work aims to discuss the user experience pain points of public seats for waiting, and propose a public seat design scheme to optimize user waiting experience. Firstly, based on scenario thinking, the scenarios of passengers waiting for trains were analyzed, and the typical scenarios were extracted, and then the passenger behavior in the scenarios was analyzed to dig out the user pain points. By reconstructing the scenarios of passengers waiting for trains, the solution to passenger pain points during waiting was explored. Finally, the design was mapped to waiting seat design scheme in high speed railway station, to complete the innovative design of waiting seats in high speed railway stations, solve the problems encountered by passengers during waiting, effectively meet the practical needs of passengers, and create a good waiting experience for users. The introduction of scenario thinking into the design and analysis of waiting seats in high speed railway stations can help designers to analyze passengers'' behavior more comprehensively, identify the existing problems of waiting seats, explore the potential needs of passengers, and then creatively propose solutions to guide the design of waiting seats in high speed railway stations. At the same time, the design method based on scenario thinking also provides a reference design approach for other products'' innovative design.