就诊等待服务APP适老化设计研究

目的 将数字化服务融入老年患者就诊流程，建立适老化就诊等待服务系统，在APP开发设计研究中实现软件流程优化。方法 依据ERG理论对老年患者在就诊等待过程中的需求点进行分类整理和层次划分。调研目标用户将分析结果融入服务设计理论，为指导软件开发所涉及的医院就诊流程、用户需求痛点，提出系统性的解决策略。基于交互设计原则展开APP界面设计。结论 构建了以老年患者为中心的就诊等待服务系统，帮助提升其等待过程中的自我效能。完善了基于产品使用方式层级的适老化就诊等待服务APP设计策略，为适老化、数字化产品研发提供了新思路;最终产出APP设计实例，提高了老年群体社会参与度，鼓励老年患者自主就诊，帮助其更加轻松地享受信息化时代带来的红利。

Aging Design of Waiting Service APP

This research aims to integrate digital services into the treatment process of elderly patients, establish an aging treatment waiting service system, and optimize the software process in the development and design of app. According to ERG theory, the demand points of elderly patients in the process of waiting for treatment were classified and divided. Furthermore, The research surveys the target users, integrates analysis results into the service design theory, puts forward systematic solutions to guide the hospital treatment process and user demand pain points involved in software development, and develops app interface design based on interaction design principles. A waiting service system centered on elderly patients is constructed to help improve their self-efficacy in the waiting process. In addition, the research improves the design strategy of aging friendly waiting service app based on product use mode level, providing new ideas for aging friendly and digital product research and development. The final output of APP design examples promotes the improvement of social participation of elderly groups, encourages elderly patients to see a doctor without additional care, and helps them more easily enjoy the dividends brought by the information age.