12333呼叫信息系统应用分析

12333呼叫信息系统是以全国统一的“12333”公益服务号码为标识，运用现代呼叫中心技术和劳动保障信息资源，通过电话、传真、电子邮件、Web服务、短消息等多种手段，为社会公众提供劳动保障咨询服务的一个实时运行的信息服务系统。该应用系统具有政策咨询、办事指南、信息查询、接受投诉举报、开展社会调查等业务功能。呼叫系统采用符合国际工业标准的开放的系统平台及接口，实现与业务主系统的平滑联结，共享业务主系统的现有资源和数据，允许访问业务主系统的个人帐户等信息，并确保业务主系统的数据安全和完整。

Application Analysis of 12333 Call Information System

12333 call information system is a real-time operation information service system with nationally unified public service number ＂12333＂ as its identification, using the technology of modern call center and information resources of labor and social security, by various means such as telephone, fax, e-mail, Web services and SMS, it provides the consultation service about labor and social security for social publics. This application system has the business functions of policy advice, act guide, information query, accepting complaints report, conducting social surveys and etc. The call system uses the open system platform and interface in accordance with international industry standard to achieve smooth connecting with main business system, share existing resources and data of the main business system, allow accessing personal account and other information of it, and ensure data security and integrity of it.