An IoT-Aware System for Managing Patients’ Waiting Time Using Bluetooth Low-Energy Technology

It is a common observation that whenever patients arrives at the front desk of a hospital, outpatient clinic, or other health-associated centers, they have to first queue up in a line and wait to fill in their registration form to get admitted. The long waiting time without any status updates is the most common complaint, concerning health officials. In this paper, UrNext, a location-aware mobile-based solution using Bluetooth low-energy (BLE) technology is presented to solve the problem. Recently, a technology-oriented method, the Internet of Things (IoT), has been gaining popularity in helping to solve some of the healthcare sector’s problems. The implementation of this solution could be illustrated through a simple example of when a patient arrives at a clinic for a consultation. Instead of having to wait in long lines, that patient will be greeted automatically, receive a push notification of an admittance along with an estimated waiting time for a consultation session. This will not only provide the patients with a sense of freedom but would also reduce the uncertainty levels that are generally observed, thus saving both time and money. This work aims to improve the clinics’ quality of services, organize queues and minimize waiting times, leading to patients’ comfort while reducing the burden on nurses and receptionists. The results demonstrate that the presented system is successful in its performance and helps achieves a pleasant and conducive clinic visitation process with higher productivity.