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Sense of virtual community: A follow up on its measurement
Authors:Dagmar Abfalter  Melanie E Zaglia  Julia Mueller
Affiliation:1. University of Innsbruck School of Management, Department of Strategic Management, Marketing & Tourism, Universitaetsstrasse 15, 6020 Innsbruck, Austria;2. University of Michigan, Ross School of Business, United States;3. Martin-Luther-University Halle-Wittenberg, Business School, Department of Strategic Management, Grosse Steinstrasse 73, 06108 Halle (Saale), Germany
Abstract:Understanding the dynamics of virtual communities has become an important issue for research. One concept that explains the participation in online communities is a sense of virtual community (SOVC), which is based on the offline equivalent sense of community (SOC) and describes a “spirit of belonging together”. Although these two concepts are similar, their measurement is problematic. Inspired by earlier studies, which investigated whether traditional SOC measures are appropriate for measuring SOVC, we adopted the SOC index 2 (SCI2) recently developed by Chavis et al. in a virtual setting. Our aim was to determine whether the refined SOC measurement is more suitable for virtual communities than their forerunners. We tested the SCI2 in a popular German community on 312 respondents. Our results showed that a thorough measure of SOVC still needs further refinement. We also discuss possibilities for improvement.
Keywords:Sense of community  Virtual community  Online community
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